Vice President, Claims Experience

We’re Sandbox, a mutual insurance company built on the principles of creating, learning, growing, and having fun doing it. We’ve been around for over a century now, with a focus on one thing:
Delightfully Simple Insurance.
Sandbox is inclusive, engaging, and growing incredibly fast, so working with us is actually exciting! If you're ready for a leadership opportunity where you can make a meaningful impact on the lives of policyholders and employees alike, join the Sandbox team!
As our Vice President, Claims Experience, you'll lead the strategy, performance, and evolution of our claims function. You'll champion a claims experience that is fair, caring, and delightfully simple while balancing exceptional service with sound fiscal stewardship. As a member of the senior leadership team, you'll bring the voice of the policyholder into corporate strategy and help shape the future of Sandbox.
WHY YOU’LL WANT TO BUILD WITH USWell, because Sandbox really is a sandbox — a giant playground for grown-ups who want to laugh, be creative, work dynamically, and take on new opportunities. No matter who you are, Sandbox is an extraordinarily welcoming and giving place! Like, extra-extraordinarily. And it’s all because of our people.
On top of our incredible culture and amazing people, we also offer a bunch of awesome perks, like:
Payday Perks: Competitiveannual executive salary
Level Up: Tons of opportunities for professional development, on us
Health & Wellness: Great benefits for you and your family, including dental and extended health benefits
Vacation Goals: Annual paid vacation time, so you don't have to put your travel dreams on hold
Best of Both Worlds: A hybrid work program, when applicable
Parking: Free electrified parking at our head office
Community Care: Two paid days a year to volunteer for causes that matter to you (on company time!).
Ride into the Sunset: DC pension plan, and what's even better, we match 6% of contributions.
DIVE IN AND MAKE A SPLASH EVERY DAY, BY:
Leading the end-to-end claims experience, from first notice of loss through final resolution and payment.
Championing Sandbox's claims philosophy and ensuring every policyholder is treated fairly, promptly, and with empathy.
Providing strategic leadership and direction to the claims team through your management team.
Making coverage and settlement decisions on claims exceeding staff authority levels.
Building strong relationships with policyholders, brokers, independent adjusters, and key business partners.
Monitoring claims performance, trends, reserves, leakage, and customer experience metrics to drive continuous improvement.
Overseeing claims controls, governance practices, and regulatory compliance requirements.
Leading the Claims Centre of Excellence and embedding best practices, training, and service standards across the organization.
Supporting catastrophe response and the management of large or complex claims.
Contributing to corporate strategic planning and providing insights that improve both the policyholder experience and business outcomes.
Fostering a positive, people-first culture where employees are engaged, developed, and empowered to succeed.
WHAT YOU BRING TO SANDBOX:
Education: Fellowship Chartered Insurance Professional (FCIP) designation required, or CIP with FCIP in progress. An undergraduate degree in business or a related field is preferred.
Experience: Ten or more years of claims experience in the property and casualty insurance industry, including five or more years in a leadership role. Direct experience managing catastrophe response and large or complex losses. A demonstrated record of measurably improving the policyholder or customer experience.
Claims expertise: Extensive knowledge of claims principles, practices, coverage interpretation, and the adjusting process, and a clear understanding of how the claims experience shapes policyholder loyalty, broker relationships, and Sandbox's reputation.
Regulatory knowledge: Working knowledge of claims regulation and Fair Treatment of Customers expectations across Saskatchewan, Alberta, Manitoba, and British Columbia, including complaint handling and General Insurance OmbudService (GIO) escalations.
Customer experience practice: A track record of applying customer feedback, service design, and experience measurement to deliver practical, lasting improvements.
Insurance and broker acumen: Knowledge of underwriting principles, product development, and distribution, with the ability to build strong relationships with brokers and other partners.
Financial management: Strong command of claims reserving, loss cost trends, and departmental budgeting, and the ability to interpret financial statements and explain how claims results affect corporate performance and capital.
Data and technology: Strong understanding of claims systems and experience using data to find friction, spot trends, and guide decisions.
Vendor management: Experience holding Independent Adjusters and service providers to a clear experience standard through scorecards, feedback, and accountability.
Change leadership: Proven ability to lead large-scale change by setting clear priorities, removing roadblocks, and bringing people along.
COME OUT TO PLAYSerious about making a difference? So are we.
We thank all interested candidates;
however, only those considered for an interview will be contacted.
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