Head Of Network Operations

Location: Montreal, Quebec
Head of Network Operations Center (NOC)Location: Montréal, QC — Hybrid
Employment Type: Full-time
The OpportunityOur client is a growing clean-energy technology company developing connected hardware and software solutions for the residential energy market.
They are looking for a Head of Network Operations Center (NOC) to build and lead the operational function responsible for monitoring and supporting their connected products and cloud infrastructure.
This is a senior leadership role combining 24/7 network operations, cloud infrastructure, customer and product support, incident management, technical troubleshooting and operational process development. You'll work closely with teams across Engineering, Product, Customer Support, Sales, Supply Chain and Manufacturing to ensure production systems and deployed products remain reliable, secure and scalable.
What You'll Do
Build, develop and lead a 24/7 Network Operations Center
Establish the processes, tools and operating model required to monitor connected products and production systems
Lead first-line operational support, including system monitoring, failure detection, incident response and escalation
Ensure complex technical incidents are effectively triaged and driven through resolution
Develop processes for customer and partner onboarding across both B2C and B2B environments
Work cross-functionally to support the operational rollout of new products and releases
Establish and manage change-management and release processes
Develop effective knowledge-management practices, including technical guidelines, documentation, manuals and operational checklists
Lead root-cause analysis of recurring incidents, bugs and system failures and implement sustainable corrective processes
Design, deploy and manage cloud infrastructure services across multiple environments, with a strong focus on Microsoft Azure
Develop a cloud operations strategy covering scalability, availability, capacity planning, performance and cost management
Develop operational tools and processes supporting reliable cloud infrastructure management
Establish processes supporting security, data privacy, audit and compliance requirements
Provide advanced technical troubleshooting and Tier 3 support for complex infrastructure and operational issues
Define and track appropriate operational processes, standards and performance expectations
Lead, coach and mentor technical team members
Partner closely with technical and business teams to continuously improve service reliability and operational performance
Special Perks:The Environment:This is an opportunity to join a growing technology company working at the intersection of clean energy, connected hardware, cloud infrastructure and residential technology. You'll have the opportunity to build and shape the NOC function as the company’s deployed product base and operational requirements scale.
The company offers a comprehensive benefits package, employee stock options and flexible working hours.
Must Have Skills:What We're Looking For:
10+ years of hands-on experience in cloud infrastructure, network operations or operational technology environments, including significant leadership experience
Extensive experience working in or leading a Network Operations Center (NOC)
Strong experience building or scaling 24/7 monitoring and incident-response operations
Extensive expertise with Microsoft Azure and scalable cloud infrastructure
Strong understanding of infrastructure across Windows, Linux, IP networking, DNS, firewalls and load balancers
Experience with DevOps, Git, Python, PowerShell, Docker and Kubernetes
Strong knowledge of Site Reliability Engineering (SRE) and DevSecOps practices
Experience with Agile methodologies;
SAFe experience is an asset
Strong incident management, root-cause analysis and advanced troubleshooting capabilities
Experience establishing operational processes, controls, documentation and compliance practices
Proven ability to lead cross-functional teams and make complex technical and operational decisions
Strong communication skills with the ability to work effectively across technical and non-technical teams
Nice to Have Skills:Industry Experience:Experience in the energy sector is strongly preferred, particularly within connected or distributed energy technologies such as solar, battery storage, EV charging, energy management or other networked energy infrastructure.
Nice to Have:
Bilingual French and English
Experience supporting connected/IoT products
Experience operating technology that combines physical hardware, cloud infrastructure and remote monitoring
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