Senior Salesforce Functional Analyst

At ATB, shape Salesforce Retail CRM through requirements gathering and backlog prioritization while bridging business operations, design, and technology.As a Senior Functional Analyst, you will sustain and evolve Salesforce for operational efficiency and business value. Deep Sales and Service Cloud knowledge supports success in this position. You will work within Scrum, manage enhancement intake, and execute transformational roadmaps when needed.Key Responsibilities:
Translate business needs into specifications, stories, criteria, and workflow logicPrioritize backlog execution with Functional Analysts and developersTriage incidents, support requests, and production defectsCollaborate on UAT strategies, scenarios, and defect verificationDefine Salesforce fields, workflows, and integration touchpointsRequirements:
Five or more years working with Salesforce functionallySalesforce Financial Services Cloud experience and data model knowledgeAgile Scrum experience with milestone-driven delivery schedulesStrong documentation skills for business and technical audiencesExperience prioritizing defects, support, and enhancementsApply Salesforce functional analysis, Scrum delivery, and backlog expertise to support ATB’s Retail CRM evolution.
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