Client Success Specialist

Location: In-office – Downtown Victoria, BC | Hours: M-F 7:00 AM – 3:30 PM

Salary Range: $75,000 - $90,000 base salary, plus potential bonuses

Waterworth is a fast-growing SaaS platform that empowers local governments to build financially sustainable futures. Over 300 municipalities across North America already rely on us for financial forecasting of their utilities. We’re now looking for a high-energy Client Success Specialist with a foundation in accounting, a head for strategy, and a heart for public service.

This role is not “Customer Support” – which is typically limited to instructing customers how to use our tool and doing regular check-ins for the sake of checking in. We take a proactive approach in ensuring the communities we work with tackle complex utility finance challenges, and we’ll go above and beyond to make sure that happens. We drive action, and (as appropriate/desired) take a leading role in getting our Clients where they need to go.

Role & Responsibilities

Strategic Advising: Help communities thrive by working closely with City Managers, Finance Directors, and Public Works Directors to provide key insights to assist in their long-term, strategic decision making.

Build Meaningful Relationships: Earn trust and credibility as a go-to advisor for senior municipal leaders. Your consistency, integrity, and insight will form the backbone of lasting partnerships.

Turn Numbers into Stories: Use your accounting fundamentals to build, calibrate, and present financial models that drive action. You’ll spot what others miss; patterns, discrepancies, opportunities—and communicate insights with clarity and confidence.

Deliver Client Value at Every Touchpoint: Whether you’re writing an email, planning your week, or leading a model walkthrough, you’ll put the Client experience first, striving to exceed expectations every step of the way.

Training & Onboarding

Our immersive training program equips you with deep knowledge in municipal government, financial management, SaaS, and Client Success. We’ll support your development every step of the way, with regular check-ins to help you grow and excel.

What We’re Looking For

Accounting & Financial Acumen: You’ve studied and/or practiced accounting or finance, and you’re excited to apply that knowledge to real-world challenges in public sector contexts.

Confident Communicator: You’re comfortable engaging with senior city staff, elected officials and the public, and can present complex information with clarity and poise.

Growth Mindset: You want to build your analytical, software, and storytelling skills—and you’re not afraid to stretch outside your comfort zone.

Persuasive & Purpose-Driven: You can articulate how our solutions make a difference, and you’re motivated by meaningful work.

High-Energy Team Player: You bring enthusiasm and initiative to everything you do, and you're ready to contribute to a culture that’s fast-paced, ambitious, and fun.

About Waterworth

We’re a mission-driven tech startup based in Victoria, BC, helping communities manage their finances with confidence. Our work is serious, but our team is spirited. If you're looking to grow your career, make a real impact, and have a blast doing it—we want to meet you.