Medical Spa Front Desk Sales Associate (Mandarin Speaking)

Job Responsibility:

Full

We are looking for an experienced, full-time dynamic front desk/sales representative for our medical spa. Candidate must speak Mandarin or Cantonese fluently in addition to English. Candidate must be passionate, sociable with a great personality and skill set to be the face of our spa and newest team member! Must be willing to work flexible hours, including Saturdays. We offer a fun, upbeat, positive work environment with competitive wages and great employee discounts. Medical Spa Reception, Sales, Customer Service Experience and Knowledge with Social Media is a MUST . We will only consider candidates who meet all the qualifications.

Duties :

• Responds to customers emails and telephone calls
• Actively monitors email and social media.
• Makes appointments for clients and cancels and/or modifies appointments as necessary.
• Greets clients in a professional manner and with a smile.
• Operate cash register, process payments.
• Complete general opening and closing duties.
• Enforces policies & procedures.
• Assists clients with product purchases and pre-book services.
• Keeps informed and knowledgeable of all Spa services, their times of operation, the facilities, and retail merchandise.
• Help in creating and following up on our social media posting and inquiries including Instagram, Facebook and TikTok.
• Helps with daily duties, cleaning, general upkeep, inputting client information, inventory, set up and clean up of treatment rooms, etc.
• Must provide exceptional customer service and identify needs of guests and employees
• Must meet Sales targets

Desired Qualifications:

High School graduate or equivalent.

2 year spa reception experience is REQUIRED

2 year customer service experience is REQUIRED

Basic knowledge about medical spa services is REQUIRED

Interest in the aesthetics industry is REQUIRED

Sales experience is an asset

English language proficiency, verbal and written.

Proficient in Microsoft word and excel.

Be proficient in POS systems, and our Spa booking software

Excellent phone communication skills

Knowledge & experience with all Social Media platforms including TikTok, Facebook, Instagram, Twitter, etc.

Ability to multi-task and work in a busy environment

Solid judgment and decision-making skills

Must be able to work independently, as well as a team

Must be able to work on Saturdays, evenings

Job Types: Full-time, Permanent

Salary: $23.00-$25.00 per hour

Schedule:

• Monday to Saturday

Experience:

• Medical SPA: 2 years (required)
• Digital marketing: 2 years (preferred)
• Sales: 2 years (required)
• Front desk: 2 years (required)

Job Type: Full-time

Pay: $23.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

• On-site parking
• Vision care

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 10 hour shift
• 8 hour shift

Education:

• Secondary School (preferred)

Experience:

• sales: 5 years (required)
• Customer service: 5 years (required)

Language:

• Mandarin (required)
• Cantonese (required)

Work Location: In person