Account Manager, Supply Cloud

Account Manager- Supply Cloud

About LBMX

LBMX is a dynamic and growing SaaS company with an international perspective, proudly based in London, Ontario. As we continue our strong growth trajectory, we're looking for talented, driven, and collaborative individuals to join us and help shape what's next.

Recognized as one of Canada's Top 100 Employers, LBMX combines strong performance with a people-first culture. We believe in building meaningful careers, supporting work-life balance, and creating an environment where your contributions are valued and your growth is encouraged.

At LBMX, you'll have the opportunity to grow, contribute meaningfully, and be part of a team building something exceptional.

Position Description:

The Account Manager – Supply Cloud owns revenue growth across LBMX's Supply Cloud network of distributors and suppliers. This role is accountable for expansion within the installed base: converting connected trading partners to paid plans and growing the number of trading partners each customer connects with. Working closely with Customer Success, Support and Implementations the Account Manager carries a quota for expansion revenue and runs a high-volume, consultative sales motion across a large book of accounts.

Positions Available : 1

What You Will Do:

• Own expansion revenue, conversions to paid, and new connections for a defined book of Supply Cloud distributor and supplier accounts.
• Identify trading partners that are connected but not yet on a paid plan, and convert them with a clear, data-backed value case.
• Sell additional trading-partner connections and platform entitlements to existing customers, grounded in their document volume and business outcomes.
• Qualify, develop, and close expansion leads generated by Customer Success, while proactively creating new opportunities through account planning and outreach.
• Use MEDPICC to manage your deals and keep pipeline updated with MEDPICC.
• Run a disciplined, high-volume pipeline of many smaller deals with short sales cycles, keeping stages, revenue values, close dates, and next steps accurate in Salesforce.
• Prepare and deliver proposals, pricing quotes, and order forms, collaborating with Finance and internal stakeholders through signature.
• Ensure a seamless handoff of every sale to Implementation and the connections team, with complete trading-partner details, document types, and customer timelines, so new connections go live quickly.
• Identify churn and downsell risk early, communicate it proactively, and support recovery plans in partnership with Customer Success.
• Provide market and customer insights to Product, Finance, and leadership on connection pricing, packaging, competitive positioning, and product enhancements.
• Other duties as assigned.
  

What You Will Bring:

• 3+ years of experience in Account Management, inside sales, or B2B SaaS sales, with a quota for expansion, upsell, or conversion revenue.
• Proven track record of achieving expansion and growth targets across a large book of accounts.
• Comfort running a high-volume sales motion, managing many concurrent opportunities with speed and consistent follow-up.
• Experience with B2B integrations, EDI, supply chain, distribution, or trading-partner networks is preferred.
• Ability to build the commercial case from usage data, such as document volume, connected trading partners, and time saved, rather than relying solely on relationships.
• Strong forecasting discipline with a commitment to accurate CRM management, pipeline visibility, and reporting. Experience with MEDPICC an added benefit.
• Excellent negotiation, presentation, and written communication skills, with strong attention to detail in proposals and customer communications.
• Ability to collaborate effectively across Customer Success, Sales, Implementation, Finance, and Product teams.
• Highly professional, self-motivated, and accountable, with the ability to work independently, take initiative, and drive results in a fast-paced environment.
  

Compensation

Salary Range: $100,000 annually, plus $40,000 variable compensation tied to expansion revenue, based on experience and qualifications

What You Can Expect at LBMX

• Competitive compensation and a comprehensive benefit package, including a health spending account and employee assistance program
• Three weeks' vacation and five personal days to start, plus additional paid LBMX holidays throughout the year
• Company matched GRSP contributions
• Flexible summer hours and a strong commitment to work-life balance
• Education subsidies to support your professional growth
• Full access to LinkedIn Learning to support continuous development and skill building
• Maternity, Parental, and Compassionate Care Leave top-up program
• $500 new hire home office allowance

LBMX is committed to building an inclusive workplace. We encourage applications from qualified individuals of all backgrounds, and we are dedicated to providing accommodations throughout the recruitment and employment process. If you require accommodation at any stage, please let us know.