Fixed Operations Assistant Manager

Fixed Operations Assistant Manager
Bruce Mazda | Kentville, NS

Ready to take the next step in your automotive career? Bruce Mazda is looking for a motivated, hands-on Fixed Operations Assistant Manager to help lead our Service and Parts operations! If you enjoy supporting a team, solving problems and creating a great customer experience, this is an opportunity to build your leadership skills while making a meaningful impact on the dealership’s success.

Responsibilities

This role offers a balance of administrative responsibilities and hands-on support, dividing your time between processing warranty claims, managing repair orders and maintaining accurate records, and supporting the team and daily operations of the Service and Parts departments.

• Prepare, submit and track warranty claims, ensuring documentation is complete and meets manufacturer requirements.
• Follow up on outstanding or rejected warranty claims, resolve discrepancies and track payments.
• Process and review repair orders, estimates and invoices for accuracy and timely completion.
• Maintain organized records and monitor outstanding paperwork to keep department administration up to date.
• Support the day-to-day operations of the Service and Parts departments, including appointment scheduling, shop workflow and technician workloads.
• Coach and support service advisors and parts team members, encouraging teamwork and accountability.
• Build strong customer relationships and address concerns promptly and professionally.
• Help monitor department performance, identify opportunities for improvement and support sales and profitability goals.
• Support parts availability and inventory management in collaboration with the parts team.
• Help maintain a safe, organized workplace and uphold dealership and manufacturer standards.

What You Bring

• Experience in automotive service, parts or fixed operations.

• Previous supervisory or leadership experience is an asset.

• Strong customer service skills and the confidence to handle challenging situations.

• Excellent organization, communication and problem-solving skills.

• An understanding of shop workflow, repair orders and dealership processes.

• A proactive approach and willingness to jump in wherever support is needed.

• Comfort using dealership management systems; experience with PBS is an asset.

• A valid driver’s licence and acceptable driving record.

What’s in It for You?

• Competitive base salary plus performance bonuses  with clear targets so you know exactly how to maximize your earning potential.
• Enjoy a healthy work/life balance with Paid Personal Time Off and Vacation.
• Set yourself up for financial success with a Group RRSP with Matching Contributions, TFSA & VIP Banking Services.
• Comprehensive Insurance & Medical Benefits.
• Save with Employee Discounts across the entire Bruce Auto Group.
• Access a 24/7 Virtual Healthcare Platform offering primary care, counselling, and legal support for the whole family.
• Defined Growth Path with a company that promotes from within.
• Real Coaching & Development with structured training, one-on-one coaching, and manufacturer certification — not just paperwork and a desk. Our leadership team is actively invested in your success.
• Work alongside a driven, supportive team where performance is recognized and rewarded

Ready to grow your career and help drive our team’s success? Apply today to join Bruce Mazda!

We appreciate all applications; however, only those selected for an interview will be contacted.