Regulatory Ai Customer Success Manager

Turn Senpilot regulatory pilots into lasting customer value through technical customer success, effective prompts, and informed adoption management. Work hybrid in downtown Toronto with client-site travel.This AI Deployment Manager role supports utility, consulting, and regulator accounts from first login through renewal. You will help users achieve useful results, define pilot success criteria, and guide conversions to paying customers. Your work spans training regulatory, engineering, finance, and customer service teams, reviewing usage data, and resolving deployment blockers. You will partner with commercial and product teams while supporting rate cases, filings, rollouts, and research.Key Responsibilities:
Guide accounts through onboarding, conversion, renewal, and adoptionAgree use cases and success criteria for pilotsEmbed with clients during filings and team rolloutsTeach effective prompting across user and leadership groupsSurface product feedback and communicate meaningful product changesRequirements:
Hands-on technical customer success or implementation experienceAbility to manage pilots, rollouts, and executive communicationStrong instinct for uncovering and solving user pain pointsComfort prioritizing technical work in ambiguous environmentsWillingness to travel to client sitesBring technical customer success, prompt expertise, and strategic communication to Senpilot’s regulatory AI deployments.
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