IT Business Lead Analyst

We are seeking a skilled and detail-oriented IT Business Analyst with extensive experience in the banking and financial domain , specifically in client onboarding journeys and KYC (Know Your Customer) processes. The ideal candidate will play a critical role in bridging the gap between business requirements and technical solutions, ensuring the successful delivery of projects that enhance customer onboarding and compliance processes.

Key Responsibilities:

• Collaborate with business stakeholders to gather, analyze, and document requirements for client onboarding and KYC processes.
• Work closely with development teams to translate business requirements into functional and technical specifications.
• Analyze existing client onboarding workflows and identify opportunities for process optimization and automation.
• Ensure compliance with regulatory requirements related to KYC , AML (Anti-Money Laundering) , and other financial regulations.
• Support the design and implementation of solutions that enhance the customer onboarding experience while maintaining compliance standards.
• Conduct gap analysis and recommend improvements to existing systems and processes.
• Facilitate workshops, meetings, and discussions with stakeholders to ensure alignment on project goals and deliverables.
• Perform user acceptance testing (UAT) to validate that solutions meet business requirements.
• Provide ongoing support and training to end-users on new systems and processes.

Required Skills and Qualifications:

• 6+ years of experience as an IT Business Analyst in the banking and financial domain .
• Strong understanding of client onboarding journeys , KYC processes , and related regulatory requirements.
• Experience working on AML , CDD (Customer Due Diligence) , and other compliance-related initiatives.
• Proficiency in business analysis tools and techniques, including process mapping and requirements documentation.
• Strong analytical and problem-solving skills, with the ability to work with complex systems and datasets.
• Excellent communication and stakeholder management skills, with the ability to work effectively with cross-functional teams.
• Bachelor's degree in Business Administration, Information Systems, Finance, or a related field.

Preferred Qualifications:

• Experience with client onboarding and KYC platforms or tools (e.g., Fenergo, Pega, or similar).
• Knowledge of data privacy regulations (e.g., GDPR, CCPA) and their impact on client onboarding processes.
• Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).
• Certifications in business analysis (e.g., CBAP, CCBA) or KYC/AML (e.g., CAMS).

------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Business Analysis / Client Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review [Accessibility at Citi](%). View Citi’s [EEO Policy Statement](%) and the [Know Your Rights](%) poster.