Retail Field Trainer, Toronto

ABOUT MAISON L’OCCITANE EN PROVENCE

Born of a simple gesture in 1976, L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth. With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature.
Our culture is built through everyday moments, how we behave, make decisions and show up for each other.
With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact for the people around us and our planet.
 

YOUR ROLE

As Field Trainer, you play a critical role in elevating the capability, confidence, and performance of our Beauty Hosts, Assistant Boutique Managers, and Boutique Managers, Sephora Account Executives and stores. You will deliver impactful training that strengthens product knowledge, service excellence, and selling behaviors to drive overall business performance.

You will report to the Regional Retail Director and partner closely with Field Leadership, Education, and Retail Operations to ensure seamless execution of training programs, in ‑ store coaching, and support for events, product launches, and promotional initiatives. This role requires a dynamic facilitator, a strong coach, and a passionate brand ambassador who can inspire teams and enhance the L ’ OCCITANE client experience.

PROFILE

• Previous experience in retail education or field training
• Strong verbal and written communication skills with the ability to deliver compelling and engaging training content
• Highly organized, with strong time management skills and ability to handle multiple priorities under deadlines
• Strategic, creative, and results ‑ oriented mindset
• Strong collaboration skills and ability to build positive partnerships across teams
• Proficient knowledge of the beauty industry, client experience, and competitive retail landscape
• Self ‑ motivated and proactive, with a passion for talent development
• Ability to travel and work a flexible schedule, including weekends, evenings, and holidays as needed
• Bachelor’s degree preferred

 

ROLE RESPONSIBILITIES

• Training & Field Development
  • Implement and deliver brand training programs, including onboarding, seasonal curricula, and development workshops.
  • Lead in‑store education for new hires and seasonal employees, reinforcing service standards and selling strategies.
  • Cultivate strong product expertise, storytelling, and demonstration techniques among store teams.
  • Support skill development that enhances service behaviors and drives business results.
• Store Visits & Coaching
  • Conduct regular store visits to assess training effectiveness, knowledge retention, and skill adoption.
  • Provide real‑time coaching, modeling, and feedback to elevate performance.
  • Partner with Field Leadership to identify capability gaps and recommend training solutions aligned with business priorities.
• Events, Launches & Brand Initiatives
  • Collaborate with cross‑functional partners to support and execute field events, activations, and promotional campaigns.
  • Train field teams on key product launches, storytelling, and brand moments.
  • Support major seasonal initiatives, events, and education‑led activations to drive client engagement.
• Brand Representation & Culture
  • Act as a brand ambassador, embodying L’OCCITANE’s retail identity and ethos.
  • Reinforce brand rituals, service standards, and client‑first culture across all stores.
  • Inspire teams through positive representation, professionalism, and enthusiasm.
• Additional Responsibilities
  • Maintain accurate training records, reporting, and follow‑up communication.
  • Support new store openings,  and additional projects as assigned.
  • Contribute to the continuous enhancement of training programs and tools.
• All other duties or projects as assigned to support our Boutiques and Sephora stores.

WHAT WE OFFER

• Comprehensive benefits package

• Annual discretionary corporate incentive bonus

• Competitive paid parental leave
• Generous employee discounts on our products

 
L’Occitane North America offers a competitive compensation package and a comprehensive benefit. L’OCCITANE is an equal opportunity employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values:  entrepreneurship, team spirit, leading by example and authenticity – and our commitment to sustainability. Employment may be subject to verification of references and background check investigation.

 

All Applicants:

United States Applicants Only: