Avaya Aura Security Remediation Consultant

This is a fully remote six-month term position open to candidates based in Canada.

Overview

Anovia is seeking Avaya Aura specialists to support and remediate security vulnerabilities across Avaya Aura voice environments. You will work NOC tickets, inventory in-scope systems, apply interim hardening, and install Avaya Security Service Packs during agreed maintenance windows, working directly with the client's team throughout.

The ideal candidate is a methodical Avaya Aura specialist who has applied Security Service Packs in production voice environments. You communicate clearly with clients, document your work with before and after evidence, and follow change management discipline on live systems.

Responsibilities

• Work and resolve NOC tickets for Avaya Aura voice environments.
• Inventory in-scope Avaya Aura components and software versions, map each to the applicable Avaya Security Service Pack, and track pending items against Avaya security notices.
• Apply and verify interim hardening, including restricting access to management interfaces.
• Plan and schedule maintenance windows with client stakeholders, then apply Service Packs and patches.
• Validate each change with before and after evidence and document the results.
• Prepare remediation closeout documentation and coordinate with client and delivery teams.

Requirements

• 5+ years of hands-on Avaya Aura platform administration and support across Communication Manager, Application Enablement Services, and Device Services.
• 3+ years of Red Hat Enterprise Linux (RHEL) administration and patch management.
• Hands-on experience installing Avaya Security Service Packs or Super Patches on Aura appliances.
• 5+ years of experience in enterprise unified communications or telecommunications.
• Working knowledge of UC architecture, SIP, and H.323.
• Strong change management discipline for production voice systems.
• Clear written and verbal communication with clients.
• Availability to work scheduled shifts of 8:00 a.m. to 4:00 p.m. or 2:00 p.m. to 10:00 p.m. Eastern, plus off-hours and weekend maintenance windows, and at short notice when new Service Packs are released.
• A dedicated workspace and a reliable wired internet connection suitable for remote work.
• Fluent in English, written and verbal.
• Legally entitled to work in Canada without employer sponsorship.

Nice to Have

Candidates with experience in any of the following areas will be given preference:

• Avaya Aura Session Border Controller for Enterprise (SBCE).
• Managed services provider (MSP) or multi-tenant patching environments.
• Security hardening, including CIS benchmarks, management-plane isolation, and least privilege.
• Scripting in Bash or Python for inventory and version checking.
• French language skills, written and verbal.
• Current Avaya Aura credentials (ACSS, ACIS, or ACDS), or Red Hat certification such as RHCSA.

About Anovia

With over 20 years of expertise in telecommunications outsourcing, Anovia is a trusted support partner to some of the world's most successful Fortune 500 and Fortune 1000 companies. We specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services, with over 200 professionals across the globe.

At Anovia, you'll collaborate with a skilled, close-knit technical team, engage meaningfully with customers, and play a key role in ensuring system reliability, modernization, and continuous improvement. This is an opportunity to do technically challenging work that genuinely matters.

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Anovia is an equal opportunity employer and may use Artificial Intelligence tools to assist in reviewing and processing candidate applications.