Service Business Manager

Service Business Manager

Job Summary: As the Service Business Manager, you will play a pivotal role in directing and coordinating all service activities within the dealership, focusing on enhancing customer product support, optimizing technician efficiency, ensuring departmental profitability, and maintaining adherence to service operation processes. This role requires collaboration with other departments and the Regional Service Manager to cultivate an efficient and productive environment. Your responsibilities will encompass planning and executing all service department functions, including staff attraction, retention, and fostering effective engagement.

Key Responsibilities:

• Direct and coordinate service activities within the dealership to enhance customer product support, optimize technician efficiency, and ensure departmental profitability.


• Collaborate with other departments and the Regional Service Manager to create an effective and productive environment that fosters collaboration and achievement of organizational goals.


• Plan and initiate all service department functions, including staff attraction, retention, and fostering effective engagement to maintain a high-performing team.


• Oversee the implementation of service operation processes to ensure adherence to established standards and procedures.


• Lead, develop, and motivate service department staff to achieve performance targets and deliver exceptional customer service.


• Utilize your technical background and industry knowledge to provide guidance and support to service team members, addressing technical challenges and promoting continuous improvement.


• Monitor key performance indicators (KPIs) and metrics to assess departmental performance and identify areas for improvement.


• Develop and implement strategies to optimize departmental efficiency, increase customer satisfaction, and drive profitability.


• Collaborate with the Regional Service Manager to identify training and development needs within the service department and implement appropriate training programs.


• Ensure compliance with all relevant regulatory requirements and safety standards within the service department.

Requirements:

• Bachelor's degree in Business Administration, Management, or related field preferred.


• Minimum of 5+ years of management experience in the agricultural industry, with a proven track record of achieving results.


• Technical background in agricultural equipment or related field highly preferred.


• Demonstrated experience in leading, developing, and motivating a team to achieve performance targets and deliver exceptional customer service.


• Strong interpersonal and communication skills, with the ability to effectively collaborate with cross-functional teams.


• Results-oriented mindset with a focus on driving continuous improvement and achieving departmental goals.


• Excellent organizational and problem-solving abilities, with the capacity to manage multiple priorities effectively.


• Proficiency in Microsoft Office suite and familiarity with dealership management software is preferred.


• Commitment to promoting a positive work culture and fostering a safe and inclusive workplace environment.

Benefits:

• Competitive wages commensurate with experience.


• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.


• In-house training and learning opportunities to support professional development and career advancement.

Join our client's team: If you are a results-oriented individual with a passion for the agricultural industry and a desire to lead a high-performing service team, we encourage you to apply for the Service Business Manager position. We offer an exciting opportunity to make a meaningful impact and grow your career in a dynamic and supportive work environment.