Technical Account Manager

Better Banking Interactions, Deeper Community ImpactIn 2011, growth consultants Dan Michaeli and Justin DiPietro observed a Fortune 50 retailer's exceptional in-person customer service and asked themselves a key question:
"How can we replicate that standout service experience online?"
Their inquiry sparked the creation of Glia, a company dedicated to reshaping how financial institutions interact with their customers and members.
Fifteen years later, Glia is the industry leader in banking AI. What started as a passion for customer service technology has grown into a commitment to bettering the communities our clients serve. Beyond innovative technology, Glia prioritizes its teams in the US and Europe, fostering a culture of dedication, open communication, and strong values, including DEI, to support their AI service vision.
Industry-leading expertise. Extraordinary curiosity. Uncommonly great partnership. If this sounds like you, you belong with Glia.
Technical Account ManagerEmployment TypeFull time
Location TypeRemote
DepartmentCustomer Success & Services
About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.Com .
The work
As a Technical Account Manager at Glia, you will play a key role in ensuring the success and satisfaction of our clients by collaborating with Customer Success Managers and Solutions Architects. This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization.
The team’s setup
Our team is distributed across the U.S. and Canada. As part of our small but mighty team, you'll be instrumental in establishing the foundation for our rapidly expanding organization. This is an exceptional opportunity to make a significant impact in a high-growth environment where your contributions will help shape our team's future and have lasting influence on our organization's success. The Technical Account Manager role maintains a focused portfolio of 4-7 strategic accounts, enabling deep technical partnerships and comprehensive customer engagement.
Responsibilities
Customer Success & Relationship Management
Drive platform adoption and growth through Account Team collaboration
Build strategic relationships with customer IT teams and internal stakeholders
Gather feedback and contribute to product improvement initiatives
Lead complex troubleshooting and provide proactive technical guidance
Monitor and maintain system integrations and security configurations
Implement risk monitoring systems and resolve technical issues
Design and implement efficient configuration and routing strategies
Analyze performance metrics to improve productivity and efficiency
Identify and enable technical expansion within the customer's roadmap
Technologies You'll Work With
Web Technologies (e.G., REST APIs, WebRTC, Web Sockets)
SIP and Media Streaming Technologies
Mobile Technologies (e.G., Swift, Java, Kotlin)
Jira, QuickSight, Salesforce
Requirements
5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role
Strong understanding of software and front-end development concepts
Proven problem-solving skills with the ability to prioritize tasks effectively
Experience in Contact Center as a Service (CCaaS) solutions and SIP (big plus!)
Excellent communication skills, both verbal and written.
Ability to articulate technical concepts to non-technical executive audiences.
Bachelor’s degree in a relevant field
Competitive salary and stock options
Access to all the latest tools and equipment you’ll need
Sports compensation, reimbursement for therapy, counseling sessions
Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
Diversity: 25 countries represented
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via View email address on ca.hrm.tc
Core ValuesSet the Pace With GliaThink ahead, act now. We anticipate needs and take ownership to drive results.
AdaptableEmbrace change as fuel for growth. We pivot quickly and stay resilient.
CuriousMaster our craft and relentlessly seek new knowledge. We ask "why" to understand "what."
Deliver high-quality work with urgency and impact. We build it, we run it, we own it.
Hear From Glianeers
Our People Make the DifferenceMy favorite thing about Glia is the difference that we're making in people's lives. We're positively impacting employees of financial organizations with reduced stress, better service, and an opportunity to focus on giving back and educating.Benefits That Power The BestGlia employees go above and beyond, so we’ve created benefits packages that do the same.
Top-Rated Company Culture
Referral Bonus
Team & Company-Wide Events
Workforce Across 10 Countries
*Additional benefits available specific to location—ask our Talent Team during your interview process.
Glia Company CultureWhy Glianeers Love GliaOur people love working here—but don’t just take our word for it. Here’s what Glianeers say about working at Glia.
89% of employees at Glia say it is a great place to work compared to 57% of employees at a typical U.S.-based company.
Welcoming Culture 99% feel welcome when they join Glia.
Empowered Teams 95% believe Glianeers are entrusted with real responsibility.
94% say management is competent at running the business.
Ethics in Action 93% believe management is honest and ethical in its business practices.
65%
Keep Up With GliaLearn about work, culture, and life at Glia from the people who work here.
#J-18808-Ljbffr