Senior Yacht Claims Specialist

Support Yacht and Commercial Marine customers through claims intake, triage, adjustment, and settlement while maintaining clear communication.The Senior Marine Claims Adjuster serves as a trusted first contact for customers reporting claims through external brokers. You will set up files, coordinate service providers, update Epic, and assist clients throughout their claims experience. The role also supports colleagues through training and mentoring while contributing to business directives and industry representation.Key Responsibilities:
Respond courteously to customer emails, calls, and visitsSet up and update claim files throughout processingAssist clients and maintain informed claims relationshipsSupport new business directives and organizational initiativesRepresent Victory at various industry functionsRequirements:
Customer service focus and trusted relationship-building abilityClear communication and credible presentation skillsIndependent work ability with collaborative interpersonal skillsAbility to follow processes and procedures consistentlyAbility to train and mentor team membersUse marine claims experience, communication, organization, and relationship-building skills to guide customers through accurate claim resolution.
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