Operations Support Specialist

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making. Hybrid role based in Montreal, Canada.We are currently looking for a Operations Support Specialist for our office in Montreal, to join an international environment with a team of like-minded system experts in a leading edge expanding software company.The team you will be working with consists of Product Support Developer (internally referred to as Service Managers), Systems Experts and Service Delivery Managers handling multiple customers globally.
Position ResponsibilitiesBecome an authority on several production system installations in terms of managing the technical aspects of the applications.Provide advanced technical support, in relation to the Service Level Agreement(s), for the Crew portfolio focusing mainly on the crew planning products.Assist the client with knowledge injections, proactive problem solving and daily management of the production installationMaintain Linux installations on company servers and make recommendations to clients on patches/upgradesWork with System requirements with internal and external stakeholders
This position is hybrid. This means that the selected candidate will be required to perform some work onsite 2-3 days a week. This is at the hiring team’s discretion and could potentially change in the future.Employer will not sponsor applicants for employment visa status.Basic Qualifications (Required Skills/Experience)3+ years in software development or advanced technical support roleGood knowledge in Python languageGood knowledge of Unix and/or LinuxGood knowledge with shell scriptingFamiliar with AWS conceptsGood knowledge in version control systems such as GitFluency in English language
Preferred Qualifications (Desired Skills/Experience)5+ years in software development or advanced technical support roleParticular interest in technical problem solvingExperience with AWSExperience with RAVEStrong programming skillsKnowledge of Kubernetes is beneficialCustomer relationship experience is advantageousHighly responsible, able to take ownership of issuesStrong technical & analytical aptitudeAble to work independently and within a team
Typical Education/ExperienceEducation/experience typically acquired through advanced technical education (e.G. Bachelor/Masters or equivalent work experience.RelocationRelocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.About Jeppesen ForeFlightJeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.Why You Should Join: (Canada)BenefitsAt Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees and empower them to make a direct impact on our products and services messaging. We strive to provide employees and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but is not limited to the following:Comprehensive medical, dental, and vision coverage with employer paid health premiums for employees and dependentsEmployer paid life and AD&D insuranceA health care spending accountShort and long term disability insuranceVirtual healthFitness reimbursement programDPSP and RRSP retirement plans3 weeks of PTO for new hiresEmployee Assistance Program2 days off to volunteer annually (effective in 2026)Employee referral program (effective in 2026)Flight rewards and flight stipend (effective in 2026)
#J-18808-Ljbffr