Senior Manager, Solutions Design

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed.   We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.  Please reach out to Human Resources should you require accommodation during the recruitment process.   

Location: Milton, Ontario
Job Posting Title: Senior Manager, Solutions Design
Time Type: Full Time, Permanent

Compensation:  Salary starting at $135,000, plus eligible benefits, in accordance with experience and internal equity

***This posting is for an existing vacancy and not intended to create a talent pipeline OR This posting is to build a candidate pool for future vacancies in this role***

Position Description Summary:

The purpose of this role is to support the America Region Solution Design Team in achieving organic and new sales growth targets within focus markets, verticals and products.  The ideal candidate will use their engineering, communication and analytical skills to lead the development of innovative, effective and compelling supply chain solutions that differentiate DSV’s supply chain solutions design and execution capabilities to external and internal customers. 

This position will consistently play a lead role in working directly with potential and current customers while also leading cross functional groups within the organization in support of various internal and external supply chain solution initiatives.  This position will consistently lead scoping efforts, data analysis, new operational designs, costing, pricing, layouts, proposal development as well as internal and external customer presentations.  This position will also play a role, as needed, in supporting new business implementations and continuous improvement projects for existing operations.

Other responsibilities associated with this role include playing a key part in establishing and managing timelines and task ownerships within the Request for Proposal response process as well as helping to facilitate on-time delivery and completeness of each team member assignment.  This role requires leadership in developing innovative supply chain solutions and internal solutions team tools and processes. 

The Senior Manager of Solutions will successfully lead multiple projects simultaneously.

The Senior Manager of Solutions will be responsible for ongoing education, training and development of Senior Solutions Engineer and Solutions Engineer positions.

This role has the potential of taking on direct report responsibilities.

Principal Accountabilities (The following is intended to describe the general nature and level of work being performed.  It is not an exhaustive list of all expectations):

• Lead multiple large-scale operational solutions design projects simultaneously
• Ensure that all projects are delivered on-time
• Ensure full compliance to the DSV Solution Design and Rules of Engagement process at all times
• Lead direct interface with customers through all phases of solution design and, as needed, implementation planning
• Lead analysis of customer Request for Proposal information and data including identifying critical gaps and developing effective assumptions where required
• Ability to deal effectively with ambiguous situations and interpret customer information and data
• Leads operational design for new business including data needs assessment and collection, facility layouts, process design, staff planning, equipment specification, budgeting, pricing, assumptions documentation and proposal development
• Accountable for accuracy and content of the Solution Design response
• Lead interface between internal functional groups throughout new business proposal development process ensuring effective communication and awareness across all internal and external stakeholders
• Develop and lead internal and external customer presentations demonstrating solution approach and company capabilities
• Project Management and/or engineering support for new business implementations or operational enhancements as required
• Keeps abreast of relevant supply chain industry information, handling and storage equipment innovations, supply chain technology and operational best practices to drive innovation
• Keeps abreast of current DSV customer base and operating solutions for use in developing new solutions
• Shares relevant industry information, design best practice and innovative ideas with members of Solution team

Working Environment:

Assignment Complexity - Work in a team environment on complex logistics related challenges where analysis of situations or data requires an in-depth evaluation of various factors.  Exercise sound judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.  Ensure schedules, and performance requirements are met.

Accountability – Ability to work on multiple projects simultaneously.  Strong organizational skills and ability to prioritize multiple tasks will be necessary.  Goal-oriented working style with an ability to work under pressure in a fast-paced, deadline driven environment.

Impact of Decisions – Ability to quickly grasp messaging intent and develop clear and concise content is critical.  Decisions related to messaging approach and content will impact the overall growth of the organization.

Working Relationships – Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of or gain acceptance of others in sensitive situations.

Scope – Ability to contribute to organizing and working within teams, establish clear timelines and accountabilities in support of the tender management process. 

Essential Functions:

Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.

Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel) :

• Bachelor degree required, preferably in engineering 
• 7+ years working in contract logistics warehousing and/or manufacturing support solutions design within the third-party logistics industry preferred but similar experience in operational design and implementation outside of the third-party logistics industry is acceptable
• Solutions design and/or operations management experience in the Hi-Tech, Auto, Industrial, Healthcare, Retail and/or FMCG verticals
• Strong commercial accumen with direct experience in devlopment a wide variety of pricing structures including but not limited to fixed / variable, fully variable and cost – plus.  Ideal candidate will possess a strong understanding of market competitive pricing
• Operations management and/or implementation management experience is a plus  
• Excellent communication and presentation skills (written and verbal)
• Ability to communicate with all levels of the organization and to build strong rapport and credibility both internally and externally
• Previous experience at consulting companies with a supply chain focus or in the third-party logistics industry is a plus
• Strives for results. Discovers, meets and strives to exceed the needs of customers (external, internal and team members).
• Sets high standards
• Thorough understanding of Warehouse Operations, Data Mining/Data Analysis, P&L analysis, Return Calculations and Pricing Strategies.
• Strong analytical skills required
• Strong leadership skills required
• Must be a self-starter with a positive attitude to overcome problems quickly and effectively and be able to work without detailed supervision
• Understands the company's competitive strengths.  Effectively considers appropriate external factors (relating to consumers, customers, competitors etc.) in developing content for proposal responses and presentations
• Fluent in English
• Excellent computer software skills in Microsoft Excel, Word, PowerPoint, VISIO required.   Experience with AutoCAD, MS Access, simulation software and/or network modeling software is a plus
• 15% to 25% travel

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn , Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

DSV does not use AI to screen candidates during the recruitment process

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