Territory Manager

Do you love working with talented people? So do we!
Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full‑time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.Position: Territory ManagerLocation:
Vaughan, Ontario
Remote Status:
HybridJob Id: 4138-MARKS SUPPLY# of Openings: 1About mSupply TMmSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit mSupply.Com.About Marks SupplyMarks Supply, part of the mSupply family of brands, has served customers across Ontario since 1962 with top-quality HVAC, hydronics, PVF, and plumbing products and exceptional service. From OEM equipment and replacement parts to value-added support, Marks Supply provides professional contractors with the products and expertise they need to keep their businesses moving.Job Summary
The Territory Manager is responsible for driving sales growth and market penetration by managing relationships with new and existing assigned customers. Key responsibilities include executing promotional strategies, introducing new services, resolving customer issues, delivering MSA training, and supporting dealer business development. This role emphasizes customer service excellence and effective use of company sales tools and systems. The Territory Manager conducts both in-person and remote customer engagements independently and alongside the Director of Sales and provides ongoing insights on market competition and territory trends.Duties and Responsibilities
Delivers proactive, timely customer service across multiple communication channelsResolves or escalates issues with effective follow-upCollaborates with internal teams to address concerns and strengthen relationshipsMaintains a solution-focused approach in all interactionsBuilds strong customer relationships and drives account growth within territoryIncreases sales with existing customers through regular engagementCommunicates monthly with accounts on products, promotions, training, and updatesSupports vendor objectives and company sales initiativesConducts cold calls and manages a pipeline aligned with growth targetsCloses sales with compelling presentations tailored to the audienceAdvises customers on sales strategies and pricing to support business growthAbility to search for and develop new business opportunities within assigned geographical territoryMaintains organized and timely completion of administrative tasksSubmits accurate expense reports promptlyKeeps customer email lists current and organizedSchedules appointments accurately using the CRM systemPromotes marketing initiatives including promotions, flyers, specials, and trainingConducts market pricing studiesDemonstrates in-depth knowledge of company product lines with accuracy and confidenceMaintains an organized personal library of sales and technical materials for all product categoriesSupports collection efforts for outstanding accounts receivable as directedUnderstands basic accounts receivable processes and can retrieve relevant records in the ERP systemPerforms additional duties as assigned, with flexibility to adapt to evolving business needs.Qualifications
Minimum 3+ Years Appliance Sales and or Distribution sales experienceBusiness Development and Proficient CRM and Pipeline experiencePhysical Demands
Sitting at a desk or using a computer for prolonged periodsManual dexterity for typing, handling small objectsWhat We Offer:
We care about your well‑being from day one. Here’s a snapshot of the benefits we provide:Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first dayLife insurance, plus short- and long‑term disability coverageRRSP with company contributionsPaid time off - vacation, holidays and personal daysEmployee Assistance Program (EAP);
Employee discounts and much more...Additional Information
Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at View email address on ca.hrm.tc is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact View email address on ca.hrm.tc City Place, Suite 400St Louis, MO 63141(800) 464-6172
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