Project Operations Field Implementation Manager

About Diversified

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What To Expect

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You’ll Contribute

The Project Operations Field Implementation Manager (Calgary) is responsible for onsite guidance and oversight of multiple specific projects. Oversight of 10- 15+ Diversified Technicians subcontractors at any given time, is responsible for enforcing standards and processes that increase the quality, velocity, and efficiency for the team. This position is the onsite point for customer escalation and the face of Diversified during the implementation phase on key projects. This individual will work with PMO team and Engineering, ensuring Project Operations is aligned with the needs of our clients and the business unit needs.

Location: Calgary, Canada

What You’ll Do

Primary Duties and Responsibilities

• Act as Site Superintendent on high profile projects, acting as a single point of contact for onsite teams (Field Engineers, Technicians, Subcontractors, etc.); passing and filtering information to the Project Manager.
• Assist in addressing performance of onsite resources and associates.
• Training – Termination, mechanical, client interface and other aspects of Diversified installation standards.
• First point of escalation for Field Issues with the client.
• Empowered to defuse and resolve onsite client issues.
• Verification and enforcement for onsite performance and productivity standards, providing feedback for reviews and training plans.
• Provide onsite support for integration issues.
• Assist in development and deployment for Installation processes and standards.
• Recommends training for future growth and development of team to ensure best in class.
• Provide a consistent level of technical performance as well as flexibility in work schedule. This position requires periodic overtime, weekends and may require overtime for extended periods to meet deadlines.
• Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines. Provides daily feedback to Project Manager.
• Assist in developing growth plans for both process and operations staff to help ensure long term success.
• Helps develop and ensures compliance in Quality Assurance program.
• Field implementation and tracking of departmental goals and objectives.
• Responsible for site activities related to Safety, Quality Control and QA.
• Coordinates activities for service to ensure all systems requiring support are successfully included.
• Final verification of preparedness for site activities.
• Support fleet and/or delivery of tools and materials for field.
• Maintain and track tooling/ test gear.
• Site Surveys for projects and sales support.
• Verification for commissioning readiness.
• Review daily field reports for content and format.

Complexity

• Verification and Implementation of standards in how Diversified deploys.
• Immediate point of escalation for job sites.

Decision Making Authority

• Feedback on Hires/Fires/Reviews.
• Removal of personnel from jobsites.
• Standard training and enforcement for Contractors.
• Timesheet/PTO/Expense Verification.

Physical Working Environment

• Ability to visit multiple jobsites in assigned geography.
• Must be able to lift 50 lbs.

Travel

Frequent travel by car and occasional airplane trips are required. Employee must possess a valid Alberta driver’s license. Employees will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Local travel to job sites (within a 2 hour driving distance each way) will make up 70-90% of the time. Occasional travel by airplane for out-of-town projects may be required

What You’ll Bring

Required Skills/Qualifications

• 3+ years’ experience as a senior or lead technician, or experience as a site superintendent with another company.
• Familiarity with a wide range of audio, video and networking equipment.
• High level of experience in construction environments
• Knowledgeable of low voltage electrical concepts.
• Possess advanced AV installation skills.
• Good verbal communication skills and good customer service skills.
• Ability to diagnose, troubleshoot and resolve technical problems.
• Preferred candidates hold CTS or CTSI certifications.

What We Offer

Along with competitive compensation, you will be eligible for the following benefits:

• Medical and dental plan options to suit your family’s needs
• Basic Life, AD&D, Short-Term and Long-Term Disability Insurance
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Paid Time Off and Paid Holidays
• Commuter Benefits
• And much more

To learn more about becoming part of the Diversified team, visit us at our career site or email us at ***email_hidden***.

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact ***email_hidden*** so we can assist you.

Our compensation ranges reflect the cost of labor across several geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.