Senior Manager Ecomm Continuous Improvement

Drive e-commerce fulfillment efficiency with Loblaw Digital in Downtown Toronto, applying operational data and process optimization across PC Express and Joe Fresh.As Senior Manager, Continuous Improvement, you will improve in-store picking, scheduling, and labour efficiency across the fulfillment network. The role connects Digital, Store Operations, Product, Technology, Labour, and Merchandising partners. Your work will translate operational complexity into measurable improvements supporting customer experience, productivity, profitability, and growth.Key Responsibilities:
Lead productivity analysis across PC Express and Joe Fresh picking journeysAnalyze fulfillment KPIs, including productivity, cancellations, and customer satisfactionDevelop business cases quantifying operational and financial improvement benefitsPrioritize continuous improvement opportunities by impact, benefit, and complexityPartner with teams on processes, training, communications, and performance expectationsRequirements:
Four-plus years in e-commerce, omnichannel, or retail operationsStrong understanding of end-to-end in-store e-commerce fulfillmentExperience using operational data and KPIs for measurable improvementsExperience with OMS, inventory management, or fulfillment platformsProficiency with Excel, Word, PowerPoint;
SQL, BQ, or Data StudioassetsLead measurable fulfillment improvements through operational analysis, stakeholder influence, and continuous improvement across Loblaw Digital’s e-commerce network.
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