Clinic Experience Associate

Clinic Experience Associate – Hamilton, ON

About Rehabilitation Services

CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists, Occupational Therapists, Psychologists, Counseling Therapists, Massage Therapists, Consulting Physicians and a Professional Support Staff, that all care for our clients. We offer a wide variety of evidence-based rehabilitation services from acute musculoskeletal and neurological injuries, chronic/persistent pain conditions, chronic health conditions, acute/chronic concussion, and mental health conditions, helping our clients regain mobility and enjoy a better quality of life. Our services focus on the individual, meaning we design our treatment plans around unique needs and goals, adhering to best practices and consistently delivering the highest standards of quality care for the best possible outcomes for our clients.

About this opportunity

The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard. This will be achieved by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach. You will also play a key role in assisting with client scheduling, as well as other administrative duties, and ensuring effective operational flow within the clinic for both clients and colleagues.

Overall, the Clinic Experience Associate contributes to the success of the clinic by ensuring that the overall experience for those who interact with us exceeds expectations. This is accomplished by providing a personalized client experience, ensuring full and effective schedules, and offering excellent administrative support.

A Clinic Experience Associate’s passion for making a difference for others shows in what they do and how they do it. They respect and value everyone, do what they say they will do, work with the team to support one another, and are committed to learning, improving and growing.

Wage range: $20.00–$21.00 per hour

Take an inside look at what you’ll do each day

Create a welcoming environment for clients, guests, team members and stakeholders

Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquires promptly and always within 24 hours

Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible

Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware

Schedule private/acute clients effectively based on the client’s Care Plan as set out by their clinician(s)

Schedule to maximize opportunity for client access to care (including access to online booking)

Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking

Maintain confidentiality of client records and personal and personal health information at all times

Facilitate effective flow within the clinic

What you need to be successful

A natural ability to connect with people and build strong relationships

Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills

Be Pro-active and Results-oriented

Strong written and verbal communication skills

Ability to switch between tasks quickly and with ease

Excellent time management and organizational skills with attention to detail

Excellent listening and observational skills

Strong computer literacy with various applications and programs (Microsoft Office)

Strong customer service skills 

Ability to work independently and as part of a cohesive team

Who you are

You are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of. You thrive in a fast-moving environment, love to problem solve, and to make things better for anyone you encounter.

If this sounds like you, we would love to speak with you and share our story and passion for helping others with you.

What CBI Health offers you

Continuous learning and skills development, including growth and leadership opportunities

Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits

Flexible hours, which allow work-life balance and focus on quality of life

Inclusion matters

We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.