Youth Outreach Worker

The City of Richmond is a diverse and dynamic community in pursuit of our vision
to be the most appealing, livable and well-managed community in Canada.

People l Excellence l Leadership l Team l Innovation

Imagine a career with the City of Richmond , a dynamic environment for growth and continuous improvement, fostered by our collective strengths and creativity. We are a vibrant, diverse cosmopolitan city, supported by a strong economy and recognized as leaders in innovation and service delivery excellence. The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset – our people . This is a great opportunity to join our team and shape our community.

Youth Outreach Worker

Overview
This highly rewarding position performs community-based youth outreach work in the City of Richmond, with a focus on building supportive relationships with youth aged 12 to 17 involved with the youth criminal justice system. The Youth Outreach Worker provides individualized mentorship, case support, systems navigation, advocacy, and connections to community based supports that promote positive development, rehabilitation and reintegration. Working within the Community Safety Division, the Youth Outreach Worker supports the Building Bridges: Creating Resiliency initiative and works with youth, families, City staff, Richmond RCMP, Youth Probation and community partners. The position coordinates referrals, assesses needs and barriers, develops individualized service plans, and supports youth in accessing services, strengthening protective factors and participating in prosocial opportunities. 

Examples of key responsibilities include, but are not limited to:

• Develop professional relationships based on mutual trust, respect and consistency with youth aged 12 to 17 involved with, or at risk of continued involvement in, the youth criminal justice system.
• Receive and coordinate referrals from Richmond RCMP, Youth Probation, City programs, community partners and other youth serving agencies.
• Conduct intake interviews and assessments to identify individual strengths, needs, risk and protective factors, barriers, existing supports and opportunities, and develop individualized service plans with youth that identify goals, supports, and resources.
• Provide ongoing one-on-one mentorship, problem solving, case support, advocacy and systems navigation to help youth achieve goals and address barriers to services.
• Identify and facilitate access programs and services, including referrals, registration and other barriers to participation.
• Respond to emerging or immediate concerns and facilitate connections to appropriate crisis, health, social service or emergency resources.
• Develop, implement and support programs, workshops, presentations and engagement opportunities based on identified youth needs.
• Build and maintain effective working relationships with Richmond RCMP, Youth Probation, Richmond School District, Community Associations/Societies and other youth serving organizations, and identify service gaps, barriers and opportunities to strengthen coordinated supports for youth.
• Participate in the Richmond Youth Situation Table to bring forward appropriate cases involving youth experiencing Acutely Elevated Risk, contribute to collaborative planning and support coordinated inter-agency responses.
• Prepare and maintain confidential client records, case notes, service statistics, progress reports and evaluative data.
• Participate in public education, training, professional development and collaborative planning related to youth outreach, youth justice and community safety.
• Maintain flexibility in location and hours of service delivery to support youth engagement and program needs.

Knowledge, Skills & Abilities:

• Knowledge of methods, practices, policies and procedures relevant to community based youth outreach and youth work.
• Knowledge of adolescent behaviour, development and factors associated with youth involvement in the criminal justice system.
• Knowledge of youth mental health, substance use, trauma, risk and protective factors.
• Knowledge of the youth criminal justice system and principles of rehabilitation, reintegration and community based supports.
• Ability to establish and maintain trusting relationships and communicate effectively with a diverse range of youth, including those with multiple or complex needs.
• Ability to conduct intake interviews, identify youth strengths, needs and barriers, and develop individualized service plans.
• Ability to provide one-on-one mentorship, advocacy, problem solving and systems navigation, including connecting youth with programs, resources and supports.
• Ability to design, implement, and coordinate programs, workshops and engagement opportunities for youth.
• Ability to recognize emerging concerns, exercise sound judgement and connect youth with appropriate services and supports.
• Ability to establish and maintain effective relationships with City staff, Community Partners, government agencies and youth serving organizations.
• Ability to prepare and maintain confidential client records, service statistics, progress reports and evaluative data in accordance with privacy and confidentiality requirements.
• Ability to work both independently and interdependently while exercising sound judgement, initiative and discretion.

Qualifications and Experience:

• Diploma in Child and Youth Care, Social or Behavioural Sciences, Criminology, Social Work, Recreation or a related discipline.
• A total period of 2 years and up to and including 5 years of related experience working directly with youth in community-based settings, including youth outreach, case support, youth justice or social services, and collaborating with youth serving agencies and justice system partners.
• Valid Class 5 B.C. Driver’s Licence 
• Standard First Aid and CPR Certification.
• An equivalent combination of training and experience may be considered.

Working Conditions:
Duties are performed in a variety of office, community, indoor and outdoor environments. The position may require work outside of standard business hours to support youth engagement and program delivery. May encounter youth experiencing behavioural challenges, emotional distress, conflict, substance use concerns or other complex circumstances.

This is a temporary full-time position until March 31, 2029.

The City of Richmond offers a competitive pay and benefits program, attractive incentives and a compressed work day schedule. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada,” please submit your application by following the instructions below:

The City of Richmond uses an applicant tracking system for candidates wishing to view and apply for available career opportunities. For further information regarding position details and to apply, please visit our website at  .

We are accepting applications until 11:59pm on September 11, 2026 .

We thank all applicants in advance for their interest; however, only those under consideration will be contacted. If you are unsuccessful, please accept our appreciation for your interest.