Senior Service Delivery & Cx Transformation Lead
Wwshemi
Mercury is seeking a Senior Strategic Program Manager to guide the evolution of our customer experience delivery. You will steer strategic transitions across incubation, Core Support, specialized teams, and outsourced partnerships, leveraging AI-powered tooling where advantageous.Youll build the business cases, align CX leadership, and own programs from scoping through stabilization, ensuring customer impact and financial outcomes are achieved.
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Vacancy posted more than 2 months ago
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