Retail Pos Technical Support Lead
Motion
Retail POS expertise and payment-device integration anchor this full-time technical support opportunity with LOC Software. Work flexibility includes hybrid or face-to-face arrangements.LOC Software has delivered retail technology for more than 30 years, including ThriVersA. This position supports complex technical issues while guiding technical support staff. Your background may include POS processes, peripheral devices, root-cause analysis, and cloud solutions.Key Responsibilities:
Provide coaching and training to technical support staffServe as the escalation contact for complex technical issuesInvestigate technical problems through root-cause analysisMultitask effectively while working under pressureImprove technical support processes and documentationRequirements:
More than 10 years in technical and application supportExperience integrating payment and peripheral devicesKnowledge of OPOS, JavaPOS, or PinPad integrationRetail knowledge, particularly POS processes, is an assetAWS and/or Azure cloud solution knowledgeUse retail POS knowledge, payment integration experience, and structured troubleshooting to strengthen technical support at LOC Software.
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Provide coaching and training to technical support staffServe as the escalation contact for complex technical issuesInvestigate technical problems through root-cause analysisMultitask effectively while working under pressureImprove technical support processes and documentationRequirements:
More than 10 years in technical and application supportExperience integrating payment and peripheral devicesKnowledge of OPOS, JavaPOS, or PinPad integrationRetail knowledge, particularly POS processes, is an assetAWS and/or Azure cloud solution knowledgeUse retail POS knowledge, payment integration experience, and structured troubleshooting to strengthen technical support at LOC Software.
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Vacancy posted 2 hours ago
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