Senior Business Analyst

Senior Business Analyst Job Summary We are seeking a Senior Business Analyst to support process improvement initiatives and digital solution development. The successful candidate will analyze existing workflows, identify improvement opportunities, translate business needs into implementation-ready requirements, and support iterative prototyping, testing, and change adoption. The ideal candidate is comfortable working in a fast-paced environment and collaborating with business, operational, and technical stakeholders to deliver practical solutions using Lean principles, automation, integrations, and AI-enabled technologies.Key Responsibilities
Analyze current-state processes, identify pain points, and develop Lean-aligned future-state designs.Translate process designs into detailed requirements, user stories, specifications, business rules, workflows, and acceptance criteria.Facilitate stakeholder discovery sessions, process mapping, and requirements validation.Identify opportunities to improve workflows through AI agents, automation, integrations, and digital solutions.Support rapid prototyping and iterative build-test-refine cycles.Develop and coordinate functional testing, user acceptance testing (UAT), test scenarios, and solution validation.Prepare process documentation, knowledge articles, user guides, and change adoption materials.Support privacy, security, risk, and governance reviews for proposed digital solutions.Collaborate with IT and technical teams to ensure solutions align with enterprise standards and requirements.Support knowledge transfer, implementation, and ongoing process improvement.Required Qualifications and Experience
Minimum of five years of business analysis experience.Proven experience translating process designs into detailed requirements, user stories, specifications, and acceptance criteria.Strong stakeholder engagement, facilitation, communication, and documentation skills.Experience with process mapping, requirements gathering, and validation across business and technical teams.Lean Green Belt certification or equivalent practical experience in process improvement.Ability to work in fast-paced, ambiguous environments with an iterative, solution-focused approach.Understanding of AI-enabled solutions, automation, integrations, and low-code/no-code tools, including human oversight and exception handling.Preferred Qualifications
Experience with AI agents, workflow automation, integrations, or human-in-the-loop solutions.Familiarity with ServiceNow, Microsoft Power Platform, Microsoft 365, or Copilot Studio.Experience with Excel, Power Query, Power BI, SQL, Python, or other data analysis tools.Knowledge of responsible AI, data privacy, security, risk, and governance.Organizational Change Management certification or equivalent experience.Experience in higher education, the public sector, or complex enterprise environments.
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