Customer Success Management In Dynamic Services
BDO Canada
Join BDO as a skilled Customer Success Manager overseeing Dynamics 365 Managed Services. Cultivate client relationships and enhance service delivery through strategic vision.
This role is crucial in BDO's growing Solution Operations practice, focusing on Microsoft Dynamics 365 Business Central, F&O, and CE. The Customer Success Manager will guide multiple client projects, ensuring alignment with business outcomes and effective execution of SLAs. You will also foster team empowerment and innovation through coaching and performance monitoring.
Key Responsibilities: - Lead client engagement efforts and relationship building - Ensure adherence to budgets, timelines, and service quality - Support new client onboarding and transition processes - Manage communication with clients on service delivery status - Track performance against KPIs and implement improvements
Requirements: - At least 5 years in ERP or CRM technology environments - Solid background in project and client success management - Outstanding problem-solving and leadership capabilities - Experience with Agile methodologies or ITIL preferred - Relevant educational qualifications in business or technology
Drive exceptional client success and service innovation at BDO, optimizing engagement and strategic delivery.#J-18808-Ljbffr
This role is crucial in BDO's growing Solution Operations practice, focusing on Microsoft Dynamics 365 Business Central, F&O, and CE. The Customer Success Manager will guide multiple client projects, ensuring alignment with business outcomes and effective execution of SLAs. You will also foster team empowerment and innovation through coaching and performance monitoring.
Key Responsibilities: - Lead client engagement efforts and relationship building - Ensure adherence to budgets, timelines, and service quality - Support new client onboarding and transition processes - Manage communication with clients on service delivery status - Track performance against KPIs and implement improvements
Requirements: - At least 5 years in ERP or CRM technology environments - Solid background in project and client success management - Outstanding problem-solving and leadership capabilities - Experience with Agile methodologies or ITIL preferred - Relevant educational qualifications in business or technology
Drive exceptional client success and service innovation at BDO, optimizing engagement and strategic delivery.#J-18808-Ljbffr
Vacancy posted 1 hour ago
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