Salesforce Platform Support

$120k - $130k per year

Pacer Group

Job Title: Salesforce Platform Support AnalystLocation: Toronto, ONWork Arrangement: Hybrid (3 days/week)Employment Type: Full-Time Emp.Rate: CAD 120-130K/YearDomain: BFSISkills:Strong hands-on experience in Salesforce
Data cloud/ Loyalty cloud/Marketing cloud
with solid technical knowledge of platform architecture and functionality.4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs.Hands on experience in
Apex coding .Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations.Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues.Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes.Strong technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities.Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.Willingness to provide hands-on production support, including rotational on-call support when required.EEOC Compliance:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.DISCLAIMER
AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
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Vacancy posted 1 hour ago

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