Product Manager - Loyalty Platform

Belonging to Air Canada is belonging to a Canadian icon, Air Canada recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

The primary function of this role is to lead end-to-end product, platform, and partnership management within Aeroplan's strategic partner portfolio in the Aeroplan eStore. This includes full ownership of product strategy and roadmap, budget planning and forecasting, contract negotiations, and end-to-end stakeholder engagement for the Aeroplan eStore.

This role goes beyond platform and product delivery: it also includes commercial and relational responsibility, notably marketing strategy, customer relationship management, performance optimization, and high-level partnership governance. The incumbent must align product, commercial, and operational priorities to drive revenue growth, optimize partner performance, and deliver a seamless and enhanced customer experience.

This role requires strong cross-functional leadership skills to successfully implement complex initiatives, influence high-level stakeholders, and achieve product roadmap vision and priorities across a diverse portfolio covering multiple retail partners. Success in this role is measured by the ability to manage and evolve high-impact platform improvements while balancing strategic growth, financial performance, and operational excellence.

Responsibilities

• Develop and implement the product, platform, and partnership strategy for the entire Aeroplan eStore.
• Lead roadmap discussions and drive continuous platform improvement with partners and vendors to meet Aeroplan's strategic objectives.
• Translate Aeroplan strategy into product and platform design, leading tradeoffs between revenue and cost impact, customer experience, delivery risk, and operational efficiency.
• Lead discussions with key partners and suppliers to support the roadmap and improvements.
• Manage end-to-end partner and supplier relationships, including contract negotiations, renewals, performance management, and strategic alignment of business and financial goals.
• Assume ongoing partnership management and account direction to ensure strategic alignment between internal goals and partner deliverables and growth targets.
• Influence product design, decision-making, and alignment of diverse stakeholders through expertise and credibility to achieve common goals.
• Lead and evolve a cross-functional team of internal and external stakeholders to establish exemplary delivery processes, prioritization frameworks, and deliverable expectations that foster high-quality products.
• Demonstrate strategic thinking to connect daily work to the company's broader goals and results.
• Lead financial and commercial performance activities, including annual budget preparation, ongoing forecasting, vendor billing, and revenue and cost optimization.
• Provide leadership and guidance for onboarding new multidisciplinary partners onto the platform, aligning commercial, technical, and operational stakeholders throughout implementation to ensure a successful launch and long-term scalability.
• Analyze market trends and customer insights to find opportunities to launch new products, platform improvement opportunities, and existing partner offerings.
• Manage the product development process from design to launch to ensure adherence to timelines and allocated budget.
• Understand and implement Agile product development methods to foster continuous improvement across the product suite.
• Manage a robust portfolio of new products, partner-proposed features, and platform-related initiatives.
• Execute rapid Agile product development processes: rapid prototyping, proof of concept validation.
• Manage relationships with external partners and suppliers, negotiating contracts and pricing to ensure offerings are competitive and meet revenue targets.
• Collaborate with the marketing team to develop and implement partner-specific marketing strategies and campaigns to promote retail loyalty programs.
• Analyze product and partner performance and optimize the portfolio offering to maximize revenue and profitability.
• Develop a solid understanding of customer needs and preferences to ensure platforms are designed to meet them.
• Ensure compliance with regulatory requirements and industry standards applicable to all platforms.
• Represent partnerships during executive forums and client meetings, including presenting performance, strategy, and roadmap updates to senior management and external stakeholders.

Qualifications

• Bachelor's degree in business administration, marketing, or a related field.
• Five to seven years of experience in vendor management, preferably in the travel industry or digital retail.
• Deep knowledge of the travel and retail industry and market trends, with experience in developing and launching new products.
• Excellent analytical skills; ability to analyze complex data, identify trends, and spot opportunities.
• Strong negotiation skills; ability to negotiate contracts and pricing with suppliers.
• Excellent communication and presentation skills; ability to effectively communicate with internal and external stakeholders.
• Strong leadership and management skills; ability to motivate and lead a team to achieve set objectives.
• Strong customer orientation, deep understanding of customer needs and preferences.
• Demonstrate punctuality and reliability to support the team's overall success in a fast-paced environment.

Employment Conditions

Candidates must be eligible to work in the country concerned at the time an offer of employment is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Equal consideration will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to our company's success.

As an equal opportunity employer, we encourage diverse applications to build a workforce that is varied and representative of our customers and the communities where we live and serve.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.