Residential Pet Care Coordinator

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. With more than 13,500 associates working globally in 100 countries and annual sales of $5.9 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s—Infinite Possibilities. One Family.

Purpose Statement

The Pet Care Coordinator is responsible for overseeing the daily care, safety, and well‑being of animals on site. This role ensures high‑quality care standards, coordinates scheduling and services, supports pet owners with communication and updates, and maintains organized records related to health, feeding, and activities. The Pet Care Coordinator serves as the primary point of contact for all pet-related needs and works closely with pet owners.

Additionally, the role includes various housekeeping duties for multiple homes and structures on the property to be assigned by the lead housekeeper as time allows after pet care responsibilities.

This is a part time,seasonal opportunity and work hours will vary and will require overnights, weekend and holidays as needed.

Key Accountabilities And Outcomes

Animal Care & Welfare

• Ensure all pets receive proper feeding, hydration, exercise, socialization and grooming according to individualized care plans.
• Coordinate walks, manage and supervise outdoor playtime.
• Bathe and brush as necessary and/or specified by owner.
• Monitor animals’ health, behavior, and overall condition; promptly identify and report any concerns.
• Administer basic medications or treatments as directed by a veterinarian or care plan

Scheduling & Coordination

• Create and maintain daily/weekly schedules for feeding, walking, playtime, grooming, training, and veterinary visits.
• Coordinate any applicable external services (veterinary appointments, groomers, etc.).
• Arrange transportation for pets as needed.

Communication & Documentation

• Maintain accurate records of pet health, vaccinations, dietary needs, behavioral notes, and service history.
• Provide regular updates and communication to pet owners.
• Prepare and maintain emergency contact lists, medical files, and care instructions.

Home Care & Supply Management

• Ensure pet care areas remain clean, safe, and well organized.
• Monitor inventory of food, treats, medications, toys, cleaning supplies, and equipment; coordinate reorder as needed.
• Implement and uphold hygiene and safety standards for all pet environments.
• Various housekeeping duties will be assigned by lead housekeeper as time permits outside of the pet care responsibilities.

Qualifications

Knowledge, Skills, and Experience

Experience in animal care, veterinary assistance, grooming, boarding, or related fields preferred.

Strong organizational and multitasking skills.

Excellent communication and record keeping abilities.

Ability to safely handle pets of various sizes, temperaments, and needs.

Knowledge of basic animal health, nutrition, and behavior.

CPR/First Aid certification for pets is a plus.

Must have driver's license and vehicle.

Physical role requiring lifting, bending, walking, and interacting closely with animals.

Key Competencies

Honest and trustworthy

Compassion and patience

Attention to detail

Reliability and discretion

Problem-solving and critical thinking

Work Environment

May include indoor and outdoor work.

May involve occasional local travel for vet appointments. Evening, weekend, or holiday support depending on the care schedule.

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In accordance with the Canadian Human Rights Act, Rich Products of Canada Limited, its subsidiaries and affiliates (“Rich’s”) will not discriminate against an applicant or employee on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, age, sex, record of offences, marital status, family status, handicap, sexual orientation or any other legally recognized protected basis under federal, provincial, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under certain provincial or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at View email address on ca.snapjobsearch.com if you need assistance completing this application or to otherwise participate in the application process.