Technical Service Operations Lead at Xsolla
Xsolla Inc.
Join Xsolla as a Technical Service Operations Lead, driving incident management and operational excellence in a dynamic environment. Bring your expertise in ITIL and observability to enhance platform reliability. The Technical Service Operations Lead (TSO Lead) position focuses on incident command and cross-functional collaboration within our Global Technical Operations (GTO) team. Candidates should possess strong analytical and communication skills, with a background in technical operations. You will drive continuous improvement through post-incident reviews and track production issue trends. Key Responsibilities:
- Serve as Incident Commander during major incidents
- Own incident communications to stakeholders
- Lead blameless Post-Incident Reviews
- Analyze incident trends and create Problem tickets
- Enforce incident management framework and standards
- 6+ years in incident management or technical operations
- Strong ITIL foundation and observability stack experience
- Excellent verbal and written communication skills
- Experience with incident tooling like Datadog and JIRA
- Competence in SLA/SLO-driven operations
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Service Operations Lead at Xsolla. Be the first to apply!
- tech lead Ottawa, ON
- disability services coordinator Ottawa, ON
- service appointment coordinator Ottawa, ON
- environmental services coordinator Ottawa, ON
- office services coordinator Ottawa, ON
- service coordinator Ottawa, ON
- creative services coordinator Ottawa, ON
- operations lead Ottawa, ON
- ventes techniques Ottawa, ON
- spécialiste technique Ottawa, ON