Sports - Customer Experience Associate

Sports Associate

Job Types: Full-time

Canadian Tire has been around for 100 years, and we see the reason why every time we come to work. Our amazing team at Canadian Tire Hillside has been working together and serving our community with pride since the day we opened. We’ve cultivated a collection of talented and varied people from all walks of life who work together to achieve success as a unified team. Our watchwords are honesty, integrity, and respect, and we work hard to provide a place where people can work and shop efficiently and comfortably, where the faces they see are a reflection of the diversity within the community we serve.

As a business, we continue to grow, serving the best customers in Victoria, allowing for growth within as well. Our team members can find many opportunities to grow and advance, in fact, most of our management team started in entry-level roles in the past, including the store’s owner! Because we’re locally-owned and operated, we recognise that Victoria is an expensive city in which to live, so we strive to provide fair and competitive compensation to all members of our team, from our scholarly weekend warriors to our industrious full-timers, to help them finance their day-to-day and plan for their futures!

If you’re someone who is interested in working with a team that works hard and plays hard, is on the forefront of retail technology, someone who prides themselves in their ability to communicate with others and provide incredible customer service, who is invested in their connection with the community, and who loves a fun, busy, high-energy workplace with terrific (often entertaining) co-workers, then we might be the place for you!

Role Description: The Sports Customer Experience Associates will be ambassadors of their department and will strive to provide expert product knowledge and assistance. Your role will be focused on continuous improvement of your own product knowledge and customer interaction techniques. A strong orientation towards teamwork and a positive attitude are essential for success in this role. associates will be trained in Party City, baby products, toys & games, sporting goods, hunting/fishing, swimming & marine, fitness, bikes, lawn & garden care, and camping. A strong knowledge of sport and outdoor activates (ie camping, fishing, etc.) is advantageous. Starting wage range: $18.25 - $19.50

Responsibilities & Tasks:

• Greet & engage customers in your department.
• Provide a high level of customer service at all times!
• Maintain a high level of product knowledge.
• Assist with product filling as required (i.e. promotional items).
• Maintaining cleanliness of department.
• Manage all out-of-stock tags.
• Perform aisle maintenance throughout the day i.e. facing products.
• Strive to make customers for life.

Core Competencies:

• Strong orientation towards customer service excellence.
• Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers.
• Strong knowledge of sporting, hunting, and fishing goods, camping and fitness equipment, and other outdoor accessories is an asset.
• Ability to work with minimum supervision.
• Effective communication skills.
• Keeps work area clean and tidy.
• Comfortable with technology.
• Positive attitude, punctuality and solid work ethic.

What are some additional benefits of working at Canadian Tire Hillside, you ask?

• Competitive compensation that rewards strong and consistent performance
• Potential for Profit Sharing
• Life insurance, extended health and dental benefits for full-time employees
• Employee (& Family) Wellness Program
• Access to development opportunities
• A Social Committee that provides opportunities for fun events that can turn coworkers into long-time friends
• A flexible and varied schedule that allows for work/life balance
• On-site parking
• Store discount at our main store and our off-site Service Centre

Are you looking for a place to work, belong, and grow? Are you looking for a job that is convenient and flexible or a career that is full of opportunities and possibilities? Are you reliable, hard-working, and looking for a way to be productive that helps yourself, your team, and your community?

Then apply now to work at Canadian Tire Hillside!

We request that applicants fill out the questionnaire themselves and not have AI answer the questions for them. We want to hear from you! 

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.