Events, Sales & Services Manager

Fairmont Jasper Park Lodge is embarking on an exciting transformation as we reposition our iconic mountain resort through a multi-phase renovation cycle. This is a once-in-a-career opportunity to help redefine a world-class destination, blending nature, luxury, and heritage into a reimagined guest experience. 

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge as our new Events, Sales & Services Manager, where you will inspire and create exceptional experiences for our guests, clients, and colleagues every day. 

What You’ll Be Doing:

Reporting to the Director of Event Sales & Services, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, engaging and friendly service
• Follow departmental policies, procedures and service standards
• Review, coordinate and manage Local and Group Conferences and Events / Weddings and Catering Only Business / Luxury Events as assigned by the Director of Event Sales & Services by communicating between the client and the hotel throughout the preplanning and execution phases
• Manage and execute the terms of the contract for Events, Sales and Services as outlined by the sales manager and Fairmont Hotels & Resorts standards
• Conduct pre-planning sites and assist in the sales process where required 
• Establish a close working relationship with clients and Fairmont Hotels & Resorts colleagues
• Responsible for the successful outcome of Events, Sales and Services from pre-arrival through to post-departure
• Maintain the integrity of Sales & Catering at all times
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

Your experience and skills include:

• Related experience in a conventions and/or similar management position at a hotel an asset
• 2 to 3 years previous leadership experience in hospitality environment required
• Degree or diploma in Hotel Administration from a recognized University/College/Polytechnic Institute an asset.
• Strong culinary and beverage knowledge and interest
• Knowledge and understanding of the Hotel guest room inventory an asset
• Proven ability to plan and organize events effectively, with an accurate sense of detail
• Assertive, professional and positive with a proven ability to develop and lead in a team environment
• Understanding of computers and applications with a strong working knowledge of Sales & Catering, Microsoft Window applications required

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

What is in it for you: 

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

• Subsidized staff accommodation provided on-site for full time status employees 
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at subsidized rate) 
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees 
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees 
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide 
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler 
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses 

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: View email address on jobs.smartrecruiters.com

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