Sr. Salesforce Developer

Exavalu is a US based consulting firm specialized in Digital Transformation Advisory and Digital Solution Delivery for select industries like Insurance, Healthcare and Financial Services. Our Headquarters is in California, US with multiple offices across US, Canada, and delivery centres in India. We were founded by Industry executives and Consulting principals with deep industry experience that allows us to bring advisory strength and solution expertise to clients. We’re in a hyper growth trajectory growing at over 100% year on year.

Join our diverse and inclusive team where you will feel valued and motivated to contribute with your unique skills and experience.

Exavalu offers permanent remote working model as we believe in going where the right talent is.

Job Description

This is a remote position.

Service Cloud & Amazon Connect | L2/L3 Support & Enhancement Projects

Experience: 6-10 Years (5+ Years of Hands-on Salesforce Development Experience)

Shift: Aligned with US Client Business Hours (Eastern/Pacific Time Zones)

Engagement: Client-Facing Role with Direct Interaction with Business and Technology Stakeholders

About the Role

We are seeking a Senior Salesforce Developer to support a leading North American organization operating a large-scale Salesforce Service Cloud environment. The platform supports customer service operations across multiple brands and regions, including case management, customer self-service portals, knowledge management, refunds, and omni-channel contact center operations powered by Amazon Connect and Salesforce integration.

This role combines L2/L3 production support responsibilities with ongoing enhancement and project delivery work. The successful candidate will serve as a key technical contact, partnering closely with client stakeholders to troubleshoot issues, deliver new capabilities, and maintain platform stability and performance.

Key Responsibilities

Production Support (L2/L3)

• Manage incidents through resolution, including analysis, root cause identification, remediation, and stakeholder communication.
• Troubleshoot Apex, Flow, and integration-related issues, including governor limits, concurrency conflicts, recursion challenges, and bulk-processing defects.
• Diagnose and resolve case routing and assignment issues involving Omni-Channel, queues, Email-to-Case, and metadata-driven routing configurations.
• Investigate Amazon Connect and Salesforce integration issues, including contact flows, screen pops, call logging, and agent routing.
• Analyze production logs and platform diagnostics to determine underlying causes of system behavior and failures.
• Identify and resolve configuration inconsistencies across development, staging, and production environments.

Project Delivery & Enhancements

• Design and develop solutions using Salesforce declarative tools, Flows, Apex, and Lightning Web Components (LWC).
• Build and maintain integrations with enterprise applications using REST, SOAP, and GraphQL APIs, Named Credentials, Platform Events, and asynchronous processing patterns.
• Enhance Experience Cloud portals and Salesforce Knowledge capabilities, including multilingual support where applicable.
• Contribute to contact center enhancements involving Amazon Connect, messaging channels, and Omni-Channel routing.
• Develop scalable, secure, and well-tested solutions following Salesforce best practices and coding standards.

Collaboration & Delivery Excellence

• Participate in requirements discussions and solution design sessions with business and technical stakeholders.
• Recommend solution approaches, documenting trade-offs and implementation considerations.
• Support Agile delivery processes and maintain accurate Jira updates, documentation, runbooks, and root-cause reports.
• Review code, mentor junior team members, and promote development best practices.
• Collaborate with distributed teams to ensure seamless knowledge transfer and operational continuity.

Requirements

Required Skills

• 5+ years of hands-on Salesforce development experience.
• Strong expertise in Apex, SOQL, SOSL, Flows, and Lightning Web Components (LWC).

Salesforce Service Cloud

• Case Management
• Omni-Channel Routing
• Entitlements & Milestones

Experience Cloud

• Customer Portals
• User Access & Security
• Sharing & Visibility Models

Integration Development

• REST APIs
• SOAP APIs
• GraphQL APIs
• Platform Events
• Bulkification & Performance Optimization
• Order of Execution

DevOps & Deployment

• SF CLI
• Metadata Deployment & Release Management

Production Support

Exavalu also promotes flexibility, adapting to the needs of employees, customers, and the business. It might be part-time work, working outside normal 9-5 business hours or working remotely. We also offer a welcome back program to help individuals return to the mainstream after a prolonged absence due to health or family reasons.

At Exavalu, we are committed to building a diverse and inclusive workforce. We welcome applications for employment from all qualified candidates, regardless of race, colour, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We nurture a culture that embraces all individuals and promotes diverse perspectives, where you can make an impact and grow your career.