Branch Manager

As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada

Job Description Summary

Reporting directly to the Vice-President, Sales, this position oversees a team of Sales Representatives, Service Leaders, and various office and customer service employees.

The Branch Manager is responsible for the branch growth and profitability through the development of sales, maintenance of margins and the efficient operations of the branch.

Job Responsibilities

Expand sales and market presence by

• Monitoring and responding to customer, market and competitor activity
• Developing plans and strategies for growing market share and achieving the company’s sales goals
• Implementing infrastructure and systems to support the success of the branch
• Working with marketing to establish successful channel and partner programs
• Drive continued growth of Medline House Brand products
• Developing and managing the promotion of the Medline Brand through events such as Tradeshows, Seminars or other events
• Grow relationships with Industry Business Partners
• Continue to Build relationships with the existing Schools (U of A Dentistry, NAIT, etc.)
• Building relationships and collaborating with Manufacturers to support sales development Network to improve the presence and reputation of the branch and company

Communicate sales, customer and market information by

• Ensuring sales reports and other internal intelligence is provided to the organization
• Providing detailed and accurate sales forecasting
• Staying current on new products and market trends
• Sharing knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs

Manage the quality of the customer experience by

• Coaching staff through difficult customer situations
• Acting as an escalation point for difficult customer situations
• Addressing customer satisfaction issues promptly
• Managing key customer relationships and participating in closing strategic sales opportunities
• Coordinating work between and through departments within the Branch and at Head Office

Develop the branch team by

• Recruiting, hiring, training, promoting and appraising employees
• Managing, coaching, disciplining and supervising employees
• Approving time off requests
• Providing day to day supervision and leadership to the team
• Defining and coordinating sales programs that enable consultants to achieve their potential and develops and reinforces critical sales competencies to support company sales objectives
• Maintaining personal professional and technical knowledge by attending educational workshops
• Addressing employee satisfaction issues promptly

Managing costs through

• Locating areas of improvement and proposing corrective actions that meet challenges and leverage growth opportunities
• Reviewing and approving expenses
• Managing local contracts
• Managing branch costs and allocating funds appropriately
• Providing guidance in preparing quotations and establishing rebates
• Ensuring legislative compliance
• Planning and controlling change
• Providing a safe work environment through the delivery of training to employees, identifying and resolving unsafe situations and managing the reporting of injuries.
• Other duties as assigned

Qualifications

Education and experience

• Formal post-secondary education or similar work experience
• At least 7 years’ experience in comparable industries with five years in a leadership position managing people and at least 3 years with branch management experience
• Experience in working in an entrepreneurial environment
• Able to use Microsoft office products
• Ability to communicate verbally and in written formats in English
• Outstanding consultative selling abilities
• Excellent interpersonal skills with executive, customers and partners.
• Ability to work collaboratively with colleagues and staff to create a results driven, team oriented environment
• Ability to plan and operate at both the strategic and operational levels
• Ability to meet sales targets and profitability goals
• Familiarity with the health and building industry rules and regulations
• Excellent organizational skills
• Able to balance customer and business needs
• Leadership and human resources management skills
• This position involves regular evening and weekend work. Candidates must have a valid driver’s license and the ability to travel.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 1100 employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact View email address on ca.talent.com.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.