Receptionist

THE MISSION:

Are you a bilingual people person that enjoy customer service? This role is for you!

To be a welcoming face and voice to our visitors and callers. To efficiently direct calls, e-mails website messages and text messages to appropriate internal parties

• The "Worry Pas Spirit" I have a positive, "glass-half-full" attitude and love making someone's day easier.
• Bilingual - I can easily pivot between French and English easily
• I enjoy helping others - I don't hesitate to provide assistance to my colleague when in need.
• I serve superior customer service - in person, over the phone, or digitally - and believe in treating people the way I would want to be treated.
• This said, I can "shake off" the occasional tough call, and not let it ruin my day.
• I have good work references - I have made great connections with my previous/ current employers

Work with Us:

• Monday to Friday
• 8:30am - 5pm
• Full time hours | Paid Weekly !
• Health & Dental Insurance after 3 months of employment
• Group RRSP 4% Matching - 3 months of employment
• Paid Vacation, starting at 3 weeks, with additional Appointment hours
• Paid Sick Time | Wellness Program | Employee Assistance Program

Responsibilities

• Answering & Transferring direct incoming calls, messages (e-mail, text, and from the web site) to the appropriate internal parties timely and professionally
• Greeting Clients: Timely address the needs of our walk-in guests' by identifying the right person for the to meet
• Manage Calendar Keep up to date with all events in the staff calendars (absences, lunches, meetings) in order to direct calls, visitors, and messages correctly to ensure the wait times are minimal
• Managing mail: incoming and outgoing mail and courier shipments
• Coordinate internal mail such as transferring documents between our offices

Qualifications

• Fluently Bilingual in English and French -- Communication, Reading, Speaking
• High School diploma
• Experience in Adminstrative, or Client Facing roles is an asset but not required
• Mulititasker, Friendly, and loves helping people

Core Skills

Bilingual Customer Service Data Entry English French Office Administration Admin

A little bit about us

Vienneau Insurance

We are a local independent insurance broker, and this is more than a catchphrase… it actually means something for you. The broker part means that we have access to a number of insurance companies, most of whom deal exclusively through brokers. In other words, we shop on your behalf for the best product that fits your specific needs, at the best available price. The independent part means just that… that we are free of any “sketchy” ties to any of the insurers that we work with that could cause confusion or conflict when it comes to choosing insurance for our clients. Since we don’t work for an insurance company, we’re on your side when it comes to dealing with an insurance claim.