Field Service Technician

Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.
Schneider Electric
is looking for an Individual Responsible to provide Professional Services for APC-MGE UPS (uninterruptible power supply) customers including technical site analysis to resolve customer issues and to perform field service duties on APC-MGE’s complete range of single-phase and 3-phase equipment. Apply fundamental knowledge of job site electrical safety, electrical distribution systems, basic test and measurement equipment, in-depth knowledge of electrical code and IEEE requirements, and in-depth knowledge of electronic principals is required. A high level of customer service skills is required as well as the ability to travel.
Main Responsibilities
Perform Startup/Commissioning on all APC-MGE equipment across the entire APC-MGE product line on single module and multi-module systems;
Perform Preventive Maintenance on all APC-MGE equipment across the entire APC-MGE product line on single module and multi-module systems;
Perform Unscheduled Maintenance on all APC-MGE equipment across the entire APC-MGE product line on single module and multi-module systems;
Perform basic Power Audits of customer’s distribution systems, working with Sales to complete Availability Assessments;
Document all required information for each site visit performed;
Work with other team members to complete custom and large installation projects;
Properly document, label, and return all defective parts utilized in the repair of APC-MGE equipment to the designated disposal/repair location;
Educate APC-MGE customers on basic operation of their equipment. Inform customers of issues which they may have experience with their equipment in a way which is beneficial to the customer as well as APC-MGE;
Assist APC-MGEService Partners in site visits, evaluating technical and professional performance;
Perform other duties as assigned.
Qualifications and Skills required
Electrical Engineering Technologist with 3-4 years of field experience or Certified Journeyman Electrician with minimum3-4 years of Commercial and Industrial experience;
Prior experience in the industrial electric field is a plus;
Prior 3 phase UPS experienced is a plus;
Primary focus on job site electrical safety at all times;
High level of technical knowledge of electronic/electrical component theory;
Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives. Work is usually quite independent of other team members;
Must operate within division policy guidelines using independent judgment in achieving assigned objectives;
Must comply with all safety policies, practices and procedures;
Participate inproactive team efforts to achieve departmental and company goals;
Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations;
Ability to write reports, business correspondence, and procedure manuals;
Ability to effectively present information and respond to questions from groups of managers, clients, and customers;
Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.
Ability to apply concepts of algebra and geometry;
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables;
Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc;
Handle multiple tasks simultaneously;
Must be able to stand, walk, and sit for extended periods of time. Must be agile and mobile with respect to finger, hand, arm and leg movement;
Must be able to lift and carry heavy objects up to 50 pounds;
Must be able to see and focus clearly up close as well as short distances;
Clean driving record.
What's in it for me?
Direct customer impact through meaningful technical work in the field
Mentorship and structured support to build your technical skills and confidence
Career growth opportunities within a global leader in energy management and automation
Exposure to diverse industries and innovative technologies
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
The expected pay range is CAD 64,000 - CAD 96,000 per year. This pay range includes base pay and short-term incentives. For Ontario applicants, this posting complies with provincial law which does not require disclosure of the pay range. Inquiries regarding the pay range can be directed to the recruiting / hiring manager.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team*: Care for yourself and your family. We ensure you feel secure with benefits that help you and your family thrive: insurance coverage for health, inclusive of medical, dental, vision, basic life, accident, and disability insurance;
Wellness Wallet (reimbursement for medical / wellbeing expenses);
telemedicine program;
13 paid holidays annually;
up to 19 days paid timeoff in first year;
paid family leaves;
parental and care leave;
Recharge Break (savingsplan for a future paid leave of absence);
employee assistant program with mental, family, and legal counselling and flexible work arrangements.
Invest and plan your future. We help you plan and invest for the future with competitive pay and programs: base salary;
incentive plans;
employee share ownership plan;
retirement plan with employer pension match.
Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.
Team up in the workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program (including service anniversary), sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
Support your community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.
Participation and coverage levels for specific benefit programs are determined based on employment status (e.G., full-time, part-time, temporary, or fixed-term) and are subject to applicable plan terms, conditions, and eligibility waiting periods.
Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers;
exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric –
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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