Casual Sales Associate

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:
POSITION PURPOSE SUMMARY:
The Sales Associate assists in all areas of the Thrift Store’s operation including: the efficient and effective reclamation, processing or distribution of warehouse goods; provides quality customer service; participation in the maintenance of an effective and attractive display merchandise in order to maximize profitability of the store.

RESPONSIBILITIES and Accountabilities:
Provide positive and courteous service to customers
Process customer transactions at the sales counter including cash and debit/credit sales ensuring accuracy and in accordance with policies and procedures
Accurate opening and closing of store procedures when required, including POS terminals and till
Assist in keeping the general sales floor neat & clean and assure product displays are kept full and are tidy
Keep stock rotated as per schedule or as directed by supervisor
Implements store layout plans to attract customers including window displays and merchandise displays; Arrange and display sales items
Work with volunteers as assigned
Ensure workstations for volunteers are clear and ready before they arrive
Receives, sorts, stores and prices donations as per directions and standards
Process donated items by unloading, sorting, packing, storing, bailing and reloading the donations
Lifts and relocates bags and boxes to determined areas as required. Assists with heavy lifting as required
Climbs ladders and stores seasonal product in overhead storage bins
Separates recycling and garbage, and processes both according to the direction given, including into truck for removal
Meets assigned daily targets; counts, weighs and record incoming and outgoing donations
Maintains general cleanliness along with the safety and functionality of warehouse and property in accordance with all safety policies and guidelines
May operate the forklift to move goods as necessary after sufficient training
Shares janitorial duties in common spaces such as washroom and kitchen
Performs other duties as assigned

CRITICAL RELATIONSHIP MANAGEMENT
Able to communicate cordially with staff, volunteers, donors, customers, and neighbours.
Governance Boards and Councils: none
Internal: staff, volunteers, customers
External: neighbours, visitors

MANAGERIAL RESPONSIBILITY:
Reports to: Thrift Store Manager
Direct reports: none

FINANCIAL AND MATERIALS MANAGEMENT:
No financial responsibilities
Minor material responsibilities (cleaning supplies, tools, and equipment)

WORKING CONDITIONS:
Physical Effort/Dexterity RequiredThe performance of the job requires frequently standing for long periods of time, twisting, bending, crouching, reaching overhead, pulling and pushing, kneeling & lifting up to 25 pounds

Concentration RequiredThe performance of the job requires frequent safety awareness and sorting of donations
Attention to detail, problem solving and analytical skills

Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
Typical working location for this position is in the entire facility and property designated
The performance of the job requires mopping/sweeping, bending/twisting/lifting, occasional ladder work and fine motor skills
The performance of the job requires moderate to high attention when using motorized equipment, handling hazardous chemicals, adhering to safety procedures and regulations
Works under the following disagreeable conditions:Odors
Dealing with angry people
Exposure to drugs and alcohol
Verbal abuse
Various weather conditions
Multi-tasking

May be exposed to the risk of moderate to severe injury or illnesses due to:Physical attacks by others
Exposure to infectious diseases
Exposure to toxic chemicals
Moving objects
Sharp objects (e.g. needle pricking)
Electrical Hazards
Injury from lifting
Falling on wet/slippery floors
Repetitive strain injuries (e.g., back, wrist).

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, professionally, upholding our code of conduct.

education and experience Qualifications:
Education, Qualifications and Certifications:
Grade 12 diploma or equivalent
WHMIS Certificate
First Aid Certificate

Experience and Skilled Knowledge Requirements
A minimum of three (3) months prior related experience,
Alternative combination of education and experience may be considered

Skills and Capabilities (examples provided below):
Respect and understanding of The Salvation Army – its mission, culture, and values
Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. 
Ability to work in compliance with fire safety, health & safety and emergency procedures
Willingness to be trained and follow direction
Attention to detail
Strong sense of integrity and confidentiality
Professional ethics and a balanced sense of fairness and flexibility

Compensation:
The target hiring range for this position is $18.25 to $21.04 with a maximum of $23.82.Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.