Manager, Issues Management

Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Risk Management
Pay Details:
$96,900 - $136,800 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Department OverviewOperational Risk Management (“ORM”) is accountable for the design and implementation of TDBG’s Operational Risk Management Framework that sets out the Bank’s governance, policies, processes and practices for the identification, assessment, reporting, mitigation and control of operational risk. Within this context, C-ORM acts as an independent risk management function responsible for ensuring the Bank has an effective operational risk management program to manage risk within the Bank’s risk appetite.
Key Accountabilities:Reporting to the Senior Manager, Issues Management, this role leads the design and continuous improvement of the Enterprise Issues Management program, including its Standards, Procedure, monitoring and reporting. The role provides program oversight to support consistent application across the Enterprise, alignment with regulatory expectations and ongoing program effectiveness.
This role suits a strong relationship builder who thinks strategically and combines data analysis with sound judgment.
Key accountabilities include:
CUSTOMER
Act as a subject matter expert for the Enterprise Issues Management program and assist stakeholders with understanding and applying the Issues Management Standards, Procedure and requirements consistently across the Enterprise.
Develop communications and engage stakeholders to support consistent understanding and adoption of Issues Management requirements across the Enterprise.
Recommend and implement corrective actions and enhancements to improve efficiency, processes and procedures, as needed.
Respond to audit requests and lead remediation plan activities for Issues Management audit and regulatory issues, where applicable. Coordinate evidence and track progress to support closure within committed timelines.
SHAREHOLDER
Analyze quantitative and qualitative Enterprise Issues Management data to identify trends, recurring themes, systemic drivers and remediation concerns. Assess the risk implications and develop evidence-based conclusions and recommendations for senior management.
Draft clear, concise reporting commentary that explains changes in issue data, remediation progress and emerging concerns, and provides meaningful insights for senior management.
Assess and monitor Issues Management program effectiveness using accurate, complete and timely data, reporting and analysis.
Monitor changes in regulatory expectations and industry practices. Recommend improvements to Issues Management governance and program effectiveness.
Ensure business operations meet applicable internal and external requirements, including segregation of duties.
Promote a culture of risk management and control, supported by effective processes aligned with the Bank’s risk appetite.
EMPLOYEE / TEAM
Lead cross-functional program initiatives including coordinating priorities, dependencies and deliverables, and building stakeholder agreement to meet timelines.
Share Issues Management expertise and develop practical guidance to build team and stakeholder capability.
Promote automation and reporting improvements that reduce manual work, strengthen data quality and improve access to useful risk information.
Share knowledge and skills with the team, communicate concerns promptly and build effective working relationships across functions.
Support strategic and day-to-day operational risk management deliverables, as needed.
Stay informed about operational risk concepts, trends, regulatory developments and industry standards.
Support a positive work environment that encourages
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