Voice Ai Hotel Account Manager

Sadie

Manage hotel accounts for Sadie, the 24/7 voice AI agent, with ownership of onboarding, reservations, integrations, and customer outcomes.Based around Sadie’s hospitality technology, this Customer Success Manager role owns each hotel relationship from contract signature onward. You will watch call handling, booking activity, and staff usage, then act before problems grow. You will work across teams, strengthen customer success processes, and make evidence-based recommendations for product and account development.Key Responsibilities:
Decide when hotels are ready for reliable go-liveRaise integration and customer problems earlyTrack calls, bookings, staff adoption, and account healthBring recurring hotel feedback to Product and EngineeringImprove onboarding, handoffs, retention, and satisfaction programmesRequirements:
At least two years in customer success, account management, or hospitality technologyKnowledge of hotel operations from front desk or management experienceAbility to organize several implementations and accountsIndependent decision-making across competing prioritiesExperience using AI tools and checking their outputOwn Sadie’s hotel accounts by combining voice AI understanding, operational judgment, proactive communication, and disciplined customer success.
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