Operations Manager
Right Time Group
Company Overview
Right Time Group of Companies is Canada's leading home services provider, proudly operating across multiple provinces with a focus on HVAC, plumbing, and electrical services. We are Canadian-owned and operated, committed to delivering exceptional comfort to our customers through skilled tradespeople, customer-focused teams, and a dedication to service excellence.Position Overview
The Regional Operations Manager plays a critical leadership role in ensuring exceptional service delivery and technician performance across the HVAC operations of the assigned branch. This role is responsible for day-to-day field operations, technician management, scheduling, installation quality, and ensuring high levels of customer satisfaction. The ideal candidate is an operational leader who thrives in a fast-paced environment and excels at driving technician performance, safety, and service excellence.
Key ResponsibilitiesOperational Excellence- Oversee the daily operations of the HVAC service and installation teams.
- Ensure efficient scheduling, routing, and dispatch of technicians to meet customer needs and maximize productivity.
- Monitor operational KPIs including job completion rates, call-backs, cycle times, and capacity utilization.
- Maintain and optimize inventory, tools, and fleet assets to support field operations.
- Ensure compliance with safety, quality, and regulatory standards (including TSSA, ESA, and MOL guidelines).
- Support the rollout and adoption of field technology systems to enhance visibility, accuracy, and efficiency.
- Lead a team of HVAC technicians and installers, including recruitment, onboarding, coaching, and performance management.
- Drive field-level accountability through regular ride-alongs, one-on-one meetings, and technician scorecards.
- Identify training and upskilling opportunities to enhance technician capabilities and ensure compliance with certifications.
- Foster a culture of safety, quality workmanship, and customer-first mindset.
- Ensure technicians deliver a consistently high standard of customer service aligned with Right Time’s brand promise.
- Monitor customer feedback, job outcomes, and service reviews to identify trends and lead improvement initiatives.
- Partner with Customer Care and Dispatch to resolve escalations and ensure a seamless customer journey.
- Conduct site audits and post-installation inspections to ensure adherence to quality standards.
- Assist the General Manager in forecasting labour capacity, project timelines, and resource requirements.
- Manage operational costs by optimizing labour, inventory, and fleet utilization.
- Track and report on branch-level performance metrics and contribute to budget adherence.
- Work closely with Sales, Customer Care, HR, and Finance to support operational priorities and employee success.
- Coordinate with vendors and subcontractors to ensure material availability, quality workmanship, and timely project delivery.
- Champion process improvements that reduce waste, increase consistency, and support scalable growth.
- 5+ years of progressive operational or field management experience, ideally in HVAC, construction, or home services.
- Proven leadership experience managing large technician teams in a fast-paced, customer-centric environment.
- Strong understanding of HVAC systems, service workflows, installation practices, and related safety standards.
- Excellent organizational, communication, and problem-solving skills.
- Familiarity with scheduling systems, CRM/ERP platforms, and performance dashboards.
- Valid driver’s license and ability to travel throughout the GTA and surrounding area
Please let us know of any accommodations required in preparation of your visit as per the Accessibility for Ontarians Disability Act.
Right Time Heating and Air Conditioning is an equal opportunity employer.
Please note that this position requires a Criminal Background Check be completed for potential candidates. This check must be satisfactory in order for an employment offer to be extended unconditionally.
This position is currently vacant and is being posted to fill an existing opening.
#J-18808-LjbffrVacancy posted 30 minutes ago
Similar jobs that could be interesting for youBased on the Operations Manager in Port Coquitlam, BC vacancy
$24 per hour
...provide some physical effort (up to 50 pounds). Ability to safely operate an electric sit-down counterbalance forklift. Valid forklift... ...service and good communications skills. Experience in management, team lead. Profil recherché Be punctual. Have attention...SuggestedPermanent employmentInternshipImmediate start$90k per year
...that protect their people, customers, and assets. The Field Operations Leader (Service) plays a critical role in delivering safe, high‑... ...execution, and acts as a trusted partner to the District Service Manager, Project teams, and customers. This position is ideal for a technically...SuggestedLong term contractTemporary workFor subcontractor$22 - $25 per hour
...workplace culture built on empathy, professional development, and operational excellence. We are committed to maintaining a professional,... ...required. Set appropriate speeds, feeds, and tooling for machining operations. Inspect parts throughout the machining process and complete...SuggestedHourly payPermanent employmentFull timeShift work$18 - $24 per hour
...food manufacturing facility, is currently seeking ProductionMixing Operator. These are full-time entry-level positions with significant... ...be responsible for production and product quality by ensuring operation runs smooth. Efficient running of machines and other related work...SuggestedHourly payLong term contractPermanent employmentFull timeShift workNight shift- ...digital printing technology. SUMMARY OF POSITION The Press Operator efficiently operates, calibrates and maintains an Indigo HP... ...Converting department when necessary Support other parts of the operations including pouch assistant, slitting, and lamination, if needed...SuggestedFull timeFlexible hours
$19 - $23 per hour
...workplace culture built on empathy, professional development, and operational excellence. We are committed to maintaining a professional,... ...simple to complex forming, bending, rolling, and step-bending operations. Read and follow blueprints, work instructions, and customer...Hourly payPermanent employmentFull timeShift workDay shift- ...values innovation and efficiency in our operations. The Role: We are seeking a detail-... ...team. This role plays a critical part in managing the flow of inventory into and out of our... ...thrives in a fast-paced environment, and can manage multiple priorities with precision....Full timeManual labor
$22 - $25 per hour
...global sectors. Based in Port Coquitlam, we pride ourselves on a workplace culture built on empathy, professional development, and operational excellence. We are committed to maintaining a professional, inclusive, and high-energy environment where every team member has the...Hourly payRemplacementPermanent employmentFull timeShift workNight shift$55.01k per year
...Enterprise Mobility! We’re hiring immediately for our respected Management Training Program . Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a...Permanent employmentFull timeTraineeshipImmediate start- .... SUMMARY OF POSITION The Pouch Operator sets up and operates pouch making machines... ...work area clean. Observes machine operation to detect workpiece defects or machine malfunction... .... Other duties as assigned by management and supervisors. Perform changeovers...Full timeFlexible hoursShift work
$37 per hour
Heavy Equipment Operator D and S Bulldozing Ltd. Location #10-1833 Coast Meridian Road Port Coquitlam, BC Salary 37.00 hourly / 30 to 40 hours per week Full time Starts as soon as possible Languages English Education Secondary (high) school graduation certificate Experience...Hourly payFull timeImmediate startRemote work$54 per hour
...Tasks Coordinate subcontractors activities Evaluate daily operations Plan and organize daily operations Select trade subcontractors... ...Operate CADD and other computer software systems Plan and manage budgets Develop and implement quality control programs...Permanent employmentFull timeFor subcontractorWork at officeRemote workRelocation$120k - $140k per year
...Services is seeking a driven and entrepreneurial Services Sales Manager to lead the growth of our service business across British Columbia... .... Their leadership will help connect projects, service, and operations to deliver greater value to customers throughout the full...Long term contractContract workFor contractorsInternshipFlexible hours- ...Direct and control daily operations Evaluate daily operations Plan and organize daily operations Manage staff and assign duties Determine staffing requirements Resolve issues that may arise, including customer requests, complaints and supply shortages Recruit...Full time
$35 - $39 per hour
...restaurant's profits Develop budget to determine cost of food, ingredients, alcohol, kitchen and cleaning supplies Evaluate daily operations Modify food preparation methods and menu prices according to the restaurant budget Monitor revenues to determine labour cost...Permanent employmentFull timeNight shiftWeekend workKISSO SUSHI & RAMEN
Port Coquitlam, BCa month ago$38.5 per hour
...inventory Ensure health and safety regulations are followed Address customers' complaints or concerns Provide customer service Plan, organize, direct, control and evaluate daily operations Work Term: Permanent Work Language: English Hours: 35 hours per week...Permanent employmentFull timeSubway Restaurant
Port Coquitlam, BCa month ago- Join Amrize as a Mine Planning Manager and help construct what's next. If you're ready to... ...roles and business units to provide operational support, geological assessments of properties... ...and reserve estimations to support operations, planning and reporting. Compilation...Long term contractTemporary workFor contractorsInternshipLocal areaFlexible hours
$85k - $105k per year
...Job Description Job Description Business Development Manager – Commercial Services Location: Port Coquitlam, BC / Metro Vancouver... ...understand their service needs Work with our estimating and operations teams to prepare effective proposals Present, negotiate and close...Long term contractFull timeContract workInvictus Northwest Group
Port Coquitlam, BC14 days ago$90k - $140k per year
Project Manager – Heavy Industrial Location: Local to Either Port Coquitlam, BC or Edmonton, AB office Salary: $90,000 - $140,000 (Negotiable depending on experience) We are seeking a Project Manager to join an established mechanical contractor specializing...Long term contractFor contractorsFor subcontractorWork at officeLocal area$23 per hour
...and foods Inspect kitchens and food service areas Train staff in preparation, cooking and handling of food Maintain inventory and records of food, supplies and equipment Manage kitchen operations Benefits Health benefits Dental plan Health care plan...Permanent employmentFull timeRemote work- ...we believe there will always be room for creative, innovative distribution in the future. Napsteel is seeking a motivated Operations Manager to join our customer service team in our Surrey location. Responsibilities Oversee and manage day-to-day operational...Full timeWork at office
$160k per year
...we deliver high-quality services as we help our customers bring their resources to our world. Job Description As an Operations Manager, you are accountable for the overall management and coordination of daily operations to ensure safe, efficient, and high-quality...Full timeFor contractorsLocal area$24 per hour
...workplace culture built on empathy, professional development, and operational excellence. We are committed to maintaining a professional,... ...Windows-based computer systems. Strong attention to detail, time management, and organizational skills. Ability to work independently as...Hourly payPermanent employmentFull timeWork at officeShift workDay shift- ...invite you to review our opportunities! Job Description Summary Responsibilities: Manage a team of skilled technical and floor staff to oversee and ensure success in the Camera operation Liaise with Director, Technical & Floor Operations regarding technical and floor-...Full timeRemote workFlexible hours
$51.46 - $68.44 per hour
...standards and timelines. Demonstrate a continual effort to improve operations, decrease turnaround times, streamline work processes, and work... ...provide a quality and seamless operation. Communicate with Manager or other designee for effective problem resolution and transfer...Long term contractLocal areaFlexible hours$32.2 per hour
...offering up to 4 shifts, 36 hours per week. Our facility operates 24/7; on-call shift work is required. Full time opportunities... ...many more. Whether your expertise lies in manufacturing, operations, supply chain management, sales, quality assurance, or in any other function, your...Long term contractFull timePart timeWork at officeLocal areaShift workNight shiftWeekend workDay shift- ...missorts Adheres to Courier Best Practices, operating procedures, loads van and plans route... ...knowledge of Federal Express Canada operations and Canadian Customs regulations an asset... ...and communication skills Good time management and organizational skills Excellent customer...Part timeCasual workFlexible hoursShift work
$21 - $27 per hour
...Job Overview The Shipper/Delivery Driver reports to the Warehouse Manager and is a key member of the Shipping Department. This role plays a critical part in the day-to-day success of operations by ensuring materials are accurately prepared, safely transported, and delivered...Hourly payInternship- ...communication protocols. Support HMI and operator interface development. System... ...Navigation systems Marine robotics Power management Vehicle automation ~ Contribute to... .... Sea-trial support and offshore operations. Technical Skills Experience in...Long term contractInternship
- ...This is an interview position. To operate company vehicles and provide efficient delivery... ...upon station size and location. Senior Management (MD level) has the right to override... ...products, features of service, general operations. Ability to lift 70 lbs and to maneuver...Hourly payTemporary workShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Operations Manager. Be the first to apply!
Related searches
- contact centre operations manager Port Coquitlam, BC
- general operations manager Port Coquitlam, BC
- regional director of operations Port Coquitlam, BC
- director operations Port Coquitlam, BC
- sales operations manager Port Coquitlam, BC
- senior operations manager Port Coquitlam, BC
- senior director of operations Port Coquitlam, BC
- operations supervisor Port Coquitlam, BC
- director of operations Port Coquitlam, BC
- field operations manager Port Coquitlam, BC