Retail Operations Specialist

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

This position is responsible for supporting 18 terminals located across the province of Quebec by providing assistance with inventory, merchandising, customer service, and maintaining operational standards to promote efficiency and a positive customer experience.

Responsibilities

• Responsible for visiting independent retail locations and terminals to ensure store standards are maintained
• Ensure regular store maintenance is upheld
• Serve as a support contact for other pick-up/drop-off locations
• Ensure employees are engaged and informed of current policies and procedures
• Assist with handling customer complaints and inquiries
• Assist with planning and maintaining store schedules
• Responsible for planning and supporting classroom training and maintaining records
• Manage compliance with retail standards across all locations
• Assist with tracking and reporting on key performance metrics
• Attend management meetings as required

Education

• Post secondary education preferred

Experience

• Consistently demonstrate core competencies in communication, innovation, change management, relationship building, and leadership
• Retail and customer service experience is considered an asset
• Self-starter with a strong action-oriented mindset
• Ability to manage multiple tasks successfully in a fast-paced environment
• Excellent interpersonal skills
• Ability to work effectively and promote a team-oriented environment
• Strong verbal and written communication skills required
• Proficiency in Microsoft Office

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 565 - Montréal Hub
Working Conditions: Office Environment; Retail Center Environment  

Reports to: Manager Retail Divisional 
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Purolator is an equal opportunity employer committed to diversity and inclusion . We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact View email address on careers.purolator.com . To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at .