Business Analysis Specialist - Lead Business Analyst, AI-Enabled Enterprise Solutions

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Enterprise Enabling Functions Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Role Overview The TD Global Technology & Services team is seeking an experienced Lead Business Analyst to ensure business and functional coherence across a portfolio of AI-enabled enterprise products. Operating at the Product Group level, this role provides analytics leadership across multiple product teams. The Lead Business Analyst ensures end-to-end business, functional, and system coherence and establishes common approaches to business rules, decision modelling, requirements, traceability, interfaces, and cross-product hand-offs, helping independently developed solutions work together effectively. The successful candidate will bring strong analytical judgement, systems thinking, technical fluency, and the ability to resolve ambiguous or competing requirements. Success is measured through analysis and technical requirements quality, cross-product coherence, integration readiness, reduced rework, and reliable product outcomes. Key Accountabilities Analysis Strategy & Traceability

• Define standards for requirements analysis, modelling, validation, and traceability across the Product Group.
• Ensure customer needs, business outcomes, policies, controls, requirements, acceptance criteria, testing, and delivered capabilities remain connected throughout the product lifecycle.

Cross-Product Analysis

• Provide mentoring and coaching to Business Analysts and Business Systems Analysts across multiple product teams.
• Lead portfolio-level analysis where workflows, business rules, data, interfaces, or accountabilities cross product boundaries. Promote whole system thinking, constructive challenge, end-to-end use case modeling, and evidence-based decisions.

Functional Integration & Hand-offs

• Define and validate functional requirements, information exchanges, workflow transitions, exception paths, hand-offs, and ownership boundaries across enterprise products and platforms.
• Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements.
• Support change management planning and activities, including those that ensure operational readiness.
• Support implementation and pos-implementation planning and activities
• Partner with architects and engineers to ensure technical solutions reflect intended business behaviours, while leaving architecture and implementation decisions with the appropriate technical roles.

AI Context & Decision Requirements

• Define the business context, rules, constraints, evidence, and decision criteria required for AI-enabled capabilities to operate effectively.
• Clarify expected behaviours, escalation conditions, explainability needs, exceptions, and points of human review. Help ensure AI-enabled outcomes are relevant, testable, understandable, and appropriate for their intended use.

Customer, Product & Usage Insight

• Guide analysts in using customer feedback, product analytics, operational information, and usage data to assess product performance and inform requirements.
• Identify, document, and validate current state processes and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
• Ensure business processes/systems impacted by requirements are analyzed and the acceptance criteria clearly demonstrates the changes to business process/systems to meet customer needs.
• Partner with Product Owners and data specialists to translate evidence into improved workflows, requirements, business rules, and product recommendations.

Controls & Evidence

• Ensure governance, risk, security, privacy, legal, compliance, and responsible AI obligations are reflected in business requirements, decision rules, validation steps, and evidence expectations. Ensure work meets associated regulatory and framework controls, standards, and best practices.
• Maintain appropriate traceability between requirements, controls, testing, approvals, and supporting evidence.
• Work with Change Management to assess and ensure that customer and employee experience / stakeholder impacts are appropriately identified and managed

Team and Stakeholder Engagement

• Support team in managing and building positive relationships with partners and key stakeholders
• Effectively communicate with stakeholders to ensure alignment to delivery framework and objectives.
• Apply analytical skills to effectively understand business problems, impacted stakeholders, and proposed solutions to ensure alignment to TD's risk appetite. Identify, document, and actively manage material risks and issues, escalating to appropriate leadership when necessary to ensure the timely and unimpeded progress of work.
• Promptly manage concerns from stakeholders and ensure timely and effective problem resolution.
• Adhere to the TD Code of Conduct.
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.

About You Basic Qualifications

• 7+ years of experience in business analysis, business systems analysis, product analysis, or technology-enabled transformation.
• Demonstrated expertise in complex business and systems analysis across multiple products, platforms, and organizational boundaries.
• Advanced experience translating customer, business, policy, and operational needs into clear functional requirements.
• Experience with process and decision modelling, business rules, requirements decomposition, traceability, and behaviour-driven development.
• Experience analyzing interfaces, APIs, events, data contracts, and cross-system dependencies.
• Working knowledge of product and software development lifecycles, including governance, testing, risk management, and operational readiness.
• Demonstrated ability to lead and coach Business Analysts and Business Systems Analysts.
• Strong ability to challenge and resolve ambiguous, incomplete, or contradictory requirements.
• Strong facilitation, communication, negotiation, and stakeholder-management skills.

Preferred Qualifications

• Experience defining business context and requirements for generative AI, agentic AI, decision-support, or human-AI workflows.
• Experience using customer feedback, product analytics, and usage evidence to inform product decisions.
• Experience translating policy, control, privacy, security, or regulatory obligations into functional requirements.
• Experience working in a complex, regulated enterprise environment.
• Strong systems thinking, analytical judgement, and structured problem-solving capabilities.
• Relevant business analysis, Agile, product, or technology certifications.
• Bachelor’s degree in Business, Technology, Engineering, Information Systems, or a related field; an advanced degree is considered an asset.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet