Practice Coach II - Fixed term

Our FYidoctors Etobicoke - Rexdale clinic is looking for someone like you to bring your exceptional skills and experience and join us as a Practice Coach to fill an existing vacancy! 

This position is a full-time fixed-term role until March 2027, working 40 hours per week. Our clinic is open Monday to Saturday.

In this role, you’ll play a pivotal role in driving operational excellence and fostering a patient-focused environment. You’ll empower staff, optimize clinic performance, and enhance the lives of patients in a dynamic, rewarding, and collaborative environment! Join a team passionate about eye care and making a meaningful difference!

What You’ll Do 

Lead daily clinic operations to deliver exceptional patient experiences and alignment with company strategy, goals, and values

Coach and mentor team members to enhance their skills, performance, and knowledge

Collaborate with Regional Coach to strengthen leadership capabilities and achieve clinic objectives

Build and inspire motivated, high-performing teams aligned with organizational goals

Foster a positive, collaborative work environment by providing clear direction and cultivating a shared vision

Motivate and influence team members by empowering them, creating enthusiasm, and gaining support to achieve clinic objectives

Foster open communication through active listening and promoting a transparent, trust-based culture 

Drive practice development by improving procedures, implementing initiatives and optimize patient care and clinic performance

Champion company initiatives, evaluate their effectiveness, and implement best practices to strengthen and enhance the brand 

Deliver exceptional customer service, ensuring a positive patient experience and creating value for every patient 

Support clinic operations by performing additional duties as required

What You Bring 

College degree or equivalent experience

2-4 years of management or supervisory experience 

Previous experience in customer service and retail preferred

Understanding of operations, processes, and business performance 

Proficiency with technology and computers, including MS Office Suite

Proven ability to inspire, coach, and mentor a team while driving organizational goals and delivering exceptional patient experiences 

A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively 

Excellent organizational, time management and multitasking skills

Outstanding oral and written communication skills

Ability to multi-task and thrive in a fast-paced environment

Knowledge of optical theory and eyewear merchandise is considered an asset 

How You'll Benefit 

Competitive wages including quarterly bonuses (for qualifying clinics) 

Rapid and continued growth, ensuring a constantly challenging and rewarding environment   

A workplace culture that fosters a sense of collaboration   

Ongoing training and development opportunities to help you develop your career 

Why You Should Join Us

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.   

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is between $63,900.00 to $79,900.00 annually, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.