Technical Customer Success Manager
Burq
Connect logistics customers with product teams through technical integrations, clear communication, and AI-enabled account management at Burq, fully remote.As a Customer Success Manager, you will translate customer needs into coordinated action across product, engineering, supply, support, sales, and leadership. You will support onboarding, adoption, retention, and expansion while discussing APIs and delivery-platform integrations credibly. You will also help create scalable processes.Key Responsibilities:
Resolve customer issues through cross-functional coordinationExplain platform connections to customer and technical stakeholdersAccelerate issue triage using daily AI toolsIdentify churn risk and drive account healthContribute to scalable customer success processesRequirements:
Three to five or more years in client-facing account managementLogistics, last-mile delivery, or supply chain operations experienceTechnical comfort with APIs and integrationsStrong collaboration across customer-facing and product functionsGrowth mindset for solving ambiguity and operational problemsCombine technical integration knowledge, logistics experience, and customer success leadership to deliver measurable outcomes for Burq partners.
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Resolve customer issues through cross-functional coordinationExplain platform connections to customer and technical stakeholdersAccelerate issue triage using daily AI toolsIdentify churn risk and drive account healthContribute to scalable customer success processesRequirements:
Three to five or more years in client-facing account managementLogistics, last-mile delivery, or supply chain operations experienceTechnical comfort with APIs and integrationsStrong collaboration across customer-facing and product functionsGrowth mindset for solving ambiguity and operational problemsCombine technical integration knowledge, logistics experience, and customer success leadership to deliver measurable outcomes for Burq partners.
#J-18808-Ljbffr
Vacancy posted 5 hours ago
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