Enterprise Customer Success Manager

Enterprise customer success leadership and project management define this remote Axon role, serving customers across Canada’s West Coast with 25–35% travel.

As Customer Success Manager, you will build strategic partnerships with larger customers and guide their use of Axon products. You will understand workflows, organizational structures, and requirements while coordinating Sales, Professional Services, Support, Legal, and Product. Your work supports adoption, operational goals, and customer value.

Key Responsibilities:

• Build trusted partnerships with command staff, procurement, and training leads
• Facilitate executive business reviews and annual return-on-investment conversations
• Create success plans and document progress toward customer goals
• Coordinate critical escalations across internal teams and customers
• Collect feedback to influence product roadmaps and services

Requirements:

• Bachelor's degree or equivalent work experience
• Five-plus years in customer-facing roles
• Three-plus years serving enterprise-level customers
• Strong project management and organizational skills
• Experience analyzing product adoption and engagement data

Apply enterprise customer success, project management, and communication expertise to help Axon customers realize product value.