Manager, Elgin Withdrawal Management & Crisis Intervention

Manager, Elgin Withdrawal Management & Crisis Intervention

Full-Time, Contract (End Date: March 31, 2027) 

This posting is the result of an upcoming vacancy.

St. Thomas, Ontario (Elgin Zone)

- Application Deadline: November 9, 2026 -

We’re dedicated to igniting hope and supporting change for all. 

This leadership position holds a regional responsibility, is located in Elgin, and works within two portfolios: Medical Services and Crisis & Access. This role will perform duties and responsibilities consistent with implementing programs, developing care pathways to other services, recruitment and training of staff, and supporting teams within both portfolios to ensure that they are meeting the unique needs of the people in the community by connecting them to supports that will assist them in developing their coping skills, building their resilience, improving overall health and quality of life, and ultimately achieving their recovery goals.

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING:

What you'll be making – $44.68 - $45.52 per hour

The above are initial rates; with grid increases per policy

Internal staff members will be placed on the appropriate grid level based on their current rate of pay, up to Level 7 of the grid

When you'll work – 70 hours biweekly; Monday to Friday 8:30am-4:30pm; unpaid 1 hour break; Potential to provide weekend leadership-on call support, contingent on staffing coverage being secured

Your pension plan – Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)

What your benefits will be – 9% in lieu of benefits

HOW YOU WILL BE MAKING A DIFFERENCE:

Program Development & Implementation:

Takes the lead in the development and implementation of new withdrawal management beds located in Elgin County

Develops care pathways to other services which may include RAAM clinic (Rapid Access Addiction Medicine), CWSP Program (Community Withdrawal Support Program), and COAP (Community Opioid Addiction Program) and champions positive change from a more global perspective within the system

Works collaboratively with the City of St. Thomas, police, hospital, and other community partners to establish a model of care pathway that will meet the needs of the community

Defines the scope of projects and resources (time, budgets, equipment, etc.) in collaboration with Directors to meet departmental productivity and quality goals

Participates in the decision-making for a project including developing schedules, allocation of resources, etc., in collaboration with Directors and others from the leadership team

Working collaboratively with the Director(s), develops and oversees budget for programs

Reviews budget and assists with proposals for expansion and/or modification of services

Identifies and investigates possible opportunities and partnerships that will enhance services for clients; contributes to the development of program proposals that support these initiatives 

Operations:

Oversees daily program planning, problem-solves issues and provides guidance around program concerns and direction

Ensures program consistency and ensures services are delivered with compassion, inclusiveness and accountability in a welcoming environment

Provides clinical leadership to direct service staff supporting a 24/7 withdrawal management program and who work in Crisis & Access in Elgin

Maintains and advocates for a harm reduction approach and ensures staff follow established standards of practice guidelines for withdrawal management services

Encourages a holistic approach which also includes access to Addiction Medicine

Addresses any site concerns regarding the physical property (internal and external) and reports concerns to Property Services Department, as appropriate

Makes decisions independently and collaboratively concerning operations of the programs, policies, and accreditation standards

Problem-solves barriers related to timely access to services with regards to eligibility, availability of services requested, determination of client needs and their suitability for programs and services offered through the specific site(s)

Identifies, assesses, responds, and reports to leadership any emergency situations concerning person(s) or property, as per policies and procedures

Ensures effective and timely flow of information amongst staff members, as well as to and from the Director(s)

Ensures staff adhere to all relevant standards, procedures, guidance, and policies

Supports staff members to problem solve any IT concerns, notifying the IT department as needed

Partnerships and Relationships:

Utilizes available resources to ensure coverage needs for 24/7 program

Links with key partners with a regional focus and/or as required within a specific area of expertise

Represents the organization, as well as the geographical site, on local and system level planning committees, as designated

Develops and maintains community relationships through networking and commitment to partnership development

Actively supports special events and projects in the region in a collaborative team setting with other service providers

Provides a positive community presence and participates with community partner agencies and services, as required

Strengthens partnerships with hospital and primary care to spread specialized services in rapid engagement models 

Program Evaluation:

Ensures programs are conforming to accreditation standards

Completes program audits in accordance with standards (ie. satisfaction survey reviews, barriers reviews, records audits, etc.)

Collects and uses data appropriately to continuously evaluate the quality and effectiveness of services

Completes statistics, as required specific to the program area

Seeks out and maintains knowledge of current best practices in the field; shares information with staff and evaluates programs in relation to those best practices on a regular basis 

Quality Assurance:

Collects and uses data appropriately to continuously evaluate the quality and effectiveness of services

Performs various internal audits and evaluations; identifies quality assurance concerns and provides recommendations for addressing those concerns

Ensures staff adhere to all relevant standards, procedures, guidance, and policies

Works collaboratively with the Crisis & Access leadership to ensure staff quality assurance concerns are addressed and that policies are adhered to

In collaboration with Director(s), adjusts services to maximize achievement of program outcomes

Completes statistics, as required specific to the program area

Leadership and Human Resources:

Provide day-to-day leadership and supervision of staff, students, and volunteers to ensure quality service delivery, productivity, continuous improvement, and achievement of program goals

Recruit, interview, select, onboard, orient, train, and support employees, students, and volunteers in collaboration with Human Resources and organizational leaders

Lead performance management and professional development processes, including goal setting, coaching, mentoring, feedback, recognition, succession planning, career development, and corrective action when required with the support of the Director(s) and People Services, as necessary

Identify staff learning and development needs and ensure completion of mandatory and role-specific training requirements

Provide consultation, mentorship, and support to staff, students and volunteers in managing complex client situations, crisis response, problem-solving, and service delivery challenges

Coordinate staffing resources and schedules, including assignments, program coverage, vacations, leaves, time-off requests, overtime, training, job rotation, timesheet approvals, mileage submissions, and related administrative requirements

Ensure adequate program coverage during planned and unplanned staff absences and support operational continuity across assigned service 

Resolves scheduling conflicts and directs/re-assigns staff members as needed to support program functions and ensure safety

Monitors Relief pools to ensure Relief staff are engaged and trained to provide appropriate client support

Manages Relief pool composition to ensure adequate coverage; initiates reach out to disengaged Relief staff members and/or initiating the hiring of additional Relief staff members, as needed

Work with Director, to foster a positive, healthy, safe, and inclusive workplace culture characterized by open communication, professionalism, accountability, respect, and collaboration

Ensure compliance with organizational policies and procedures, health and safety requirements, legislative obligations, accreditation standards, and professional practice expectations

Identify, assess, respond to, and escalate emergency situations involving clients, staff, facilities, or property in accordance with organizational policies and procedures

Collaborate with Property Services and other internal departments to support facility operations, maintenance concerns, and workplace safety requirements

Develop and maintain effective relationships with community partners, stakeholders, and committees, representing the organization in planning, service coordination, and community engagement activities as assigned

WHAT YOU'LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements
Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs are currently taking approximately 2-5 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.
We require the following qualifications:

College Diploma or University Degree in a nursing, health, social work, behavioural science, counselling, mental health and addiction and/or related field (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript

3-5 years demonstrated leadership experience

3-5 years frontline experience in mental health and addictions services and supports, including crisis and//or intervention

Valid Driver’s License: minimum G2 class required

Access to a vehicle required for personal transportation

Current, satisfactory Police Vulnerable Sector Check (PVSC)

Demonstrated ability to attend work regularly

We prefer the following qualifications:

Current certification in CPR and First Aid 

Current registration and in good standing with an appropriate college (OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO)

Experience working within 24/7 programs, where applicable

Consistent, concrete, methodical approach to work and strengths related to creating cycles of routine

Knowledge of psychosocial rehabilitation concepts and applications

Knowledge of harm reduction approaches related to addictions

Knowledge of current mental health treatment practices, crisis and suicide intervention skills training

Knowledge of community resources

Demonstrated good judgment and strong organizational skills

Crisis intervention experience

Demonstrated ability to defuse potential conflict situations

Demonstrated ability to form strong partnerships with other agencies, hospitals, organizations

Flexibility and adaptability to changing needs and circumstances

Good working knowledge of computer office technology such as word-processing, spreadsheets, database records, internet and e-mail resources, etc. and ability to perform basic financial and documentation requirements related to activities and programs

Knowledge of electronic client records systems

Ability to attend work regularly

Ability to motivate staff and volunteers

Knowledge of WHMIS, first aid, fire, health and safety legislation, Mental Health Act and other legislation relevant to the delivery of services

Knowledge of psychiatric medications

Knowledge and experience managing schedules is an asset

Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux langues officielles du Canada

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by – November 9, 2026

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team. 

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.R[anti-spam measure - please enable javascript to view]
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Legal Notifications:

For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services

Artificial Intelligence is not currently employed in our recruitment processes

How to Apply
Please mention you saw this posting on WorkInNonProfits.ca. Please apply for this role here: Manager, Elgin Withdrawal Management & Crisis Intervention Or visit our website at CMHA Thames Valley - Addiction and Mental Health Services