Staff Product Engineer, Enterprise AI

Responsibilities

• Build and ship full-stack features, integrations, and customer-specific customizations across front-end UI, APIs, services, and deployment configuration.
• Work directly with technical partners and enterprise customers to understand environments and requirements and turn them into technical plans and working software.
• Support pilots, proofs of concept, and early production deployments in partner-hosted and customer-controlled environments.
• Diagnose and fix complex application, infrastructure, identity and access, integration, and data-access issues that require code changes and releases.
• Maintain customer-specific customizations as the core product evolves.
• Turn recurring customer requests into reusable product capabilities rather than one-off solutions.
• Bring deployment feedback into roadmap and prioritization discussions.
• Create documentation, deployment guidance, and runbooks for partner self-service.
• Use AI-assisted development tools while maintaining quality, security, and maintainability.

Requirements

• 10+ years of professional software engineering experience, including significant Staff-level production application work.
• Strong full-stack skills with modern TypeScript or JavaScript, component-based front-end frameworks, back-end services, APIs, and integrations.
• Meaningful technical customer, partner, or systems-integrator experience that included writing code; forward-deployed, embedded, consulting, and implementation engineering experience qualifies.
• Experience building or supporting AI-enabled applications such as LLM platforms, RAG systems, agents, enterprise search, or data connectors.
• Understanding of enterprise deployment concerns including authentication, identity providers, access control, self-hosted and hybrid infrastructure, observability, and reliability.
• Sound judgment about customization, product generalization, and pushing back on unsuitable requests.
• Clear communication with technical implementers and non-technical stakeholders.
• Strong cross-functional collaboration with product managers, designers, engineers, and other stakeholders.
• Ability to work independently in an early-stage product environment.
• Bonus: experience with self-hosted, private cloud, sovereign, or regulated environments.
• Bonus: experience with Docker, Kubernetes, and cloud deployment.
• Bonus: experience with European enterprise or public-sector customers, data residency, or sovereignty requirements.
• Bonus: experience supporting security reviews, privacy assessments, or enterprise procurement.
• Bonus: open-source contributions or experience in open collaborative engineering environments.

Benefits

• Fully remote, full-time work with schedule flexibility and expected overlap with European business hours.
• Company-provided laptop and monthly remote work stipend.
• Annual bonus program and annual professional development stipend.
• Access to Coursera, industry conferences, company all-hands, and team gatherings.
• 24 days of PTO per year, birthday leave, year-end shutdown, nine wellbeing days, public holidays, and other paid leave.
• Quarterly wellbeing stipend for personal or family activities.
• RRSP contributions, health, dental, vision, disability, and life insurance.
• Employee assistance program, paid parental leave, and paid sick days.