Recovery Representative I

Job Responsibility: Company Name: ESC Corporate Services Ltd. Location: Etobicoke, Ontario Status: Full-time Permanent Closing Date: July 2nd, 2024 We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being. We are looking for a Recovery Representative I - ESC to help grow our business and contribute to our future. The Recovery Representative I - ESC will work with the supply chain such as bailiffs, auctions, tow companies and skip tracers related to the repossession, transport, and liquidation of moveable assets. While following the recovery process and apply all applicable rules. Reporting to Recovery Manager, other highlights include:

• Interact with client customers and work with clients to action and resolve client customer inquiries such as voluntarily surrendering units, redemptions and escalating any complaints to the Recovery Manager.
• Manage file assignments to ensure that company obligations are met. Files are assigned based on client customer's last name (no specialty in terms of specific clients supported).
• Review and authorize supplier costs / invoices such as storage, transportation, priority lines, bailiff fees etc. within their cost limits.
• Support the corporate quality and continuous improvement process by having consistent general knowledge of the industry and the different laws pertaining to each province.
• Perform necessary tasks related to quality control parameters by ensuring all processes are followed.
• Recovery Representatives can escalate questions to Recovery Representative II or the Recovery Manager
• Other administrative duties, as required.

What you'll need:

• Some post-secondary education coupled with 1-3 years of experience.
• Demonstrated proficiency in reading comprehension and basic mathematical skills, written and oral communication, excellent telephone etiquette and ability to think quickly on your feet.
• Attention to detail, teamwork, problem solving, decision making, critical thinking, job task planning and organizing, computer use, continuous learning.
• Experience using Windows, General office equipment, Microsoft Outlook, Microsoft Word, Microsoft Excel, Internet Explorer.
• Ability to work in a fast-paced environment, work under pressure, tight deadlines.

Please note: This position is eligible for a hybrid work arrangement consisting of in-office and remote work. What we offer:

• We believe in progress with purpose.
  • Innovative technology
  • Growth through strategic partnerships
  • Investment in new products
• We support your growth.
  • Career development opportunities
  • Education support
• We care about people.
  • Competitive salary and benefits package
  • Hybrid work schedule
  • Recognition programs
  • New modern workspace close to transportation

Help us put public records at our customers' fingertips with your customer-centric approach. If this opportunity interests you, please apply by July 2nd, 2024. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted. A little more about us: ESC is a wholly owned subsidiary of ISC (TSX:ISV). ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.