Travel Customer Service Representative

Travel Consultant - Customer Service Representative

On Site Training | Work From Home Opportunities | Starting at $21/hour + bonus potential

Helping People Through the Moments That Matter

Travel doesn't always go according to plan.

Flights get cancelled. Weather disrupts plans. Connections are missed. Things don't always go as expected.

When that happens, our customers need more than someone to answer the call. They need someone who can listen, understand what matters most, and confidently guide them towards a solution.

As a Travel Consultant, you'll help our customers book, manage and modify their travel arrangements while delivering the exceptional service they expect. Whether you're helping a customer rebook a flight, adjust hotel reservations, navigate a travel disruption, or maximize the benefits available to them, you'll play an important role in turning stressful situations into positive experiences.

This isn't just about booking travel. It's about building trust, solving problems, and making customers feel genuinely supported when they need it most.

If you're someone who loves helping people, communicates naturally, and can stay focused when things get busy, we'd love to meet you!

Why You'll Love Working Here

At Cloud5, we believe great customer experiences start with great people.

We'll provide the training, coaching, and support you need to succeed, even if you've never worked in travel before. You'll develop valuable customer service, communication, consulting, and problem-solving skills while working alongside a team that genuinely supports one another.

No two days are exactly the same. You'll tackle new challenges, connect with different customers, and continuously build skills that will benefit you throughout your career.

No travel experience? No problem!

If you have strong customer service skills, enjoy helping people, and are passionate about creating positive customer experiences, we'll provide the training to help you succeed.

Why Join Us?

• $21/hour starting wage with quarterly bonus potential
• Shift premiums across various hours/days
• Work from home opportunities following successful completion of training
• Employee referral bonus of up to $500 per successful candidate
• Medical & Vision benefits after 3 months
• Dental coverage after 6 months
• RRSP and TFSA options
• Company RRSP match up to 3 percent after 1 year
• Paid training and ongoing coaching to help you succeed
• Career growth opportunities within a growing organization
• Access to various travel perks and discounts

What You'll Do

• Help customers book, manage, modify and troubleshoot travel arrangements
• Resolve travel-related issues and provide solutions during disruptions and unexpected situations
• Communicate with customers by phone to understand their needs and provide personalized support
• Demonstrate the value and benefits available to the customer
• Consult with customers to identify the best available options based on their unique circumstances
• Coordinate with travel suppliers and partners to secure travel arrangements and resolve issues
• Research solutions, troubleshoot challenges, and think creatively when standard options aren't available
• Maintain a calm, professional, and empathetic approach during complex or high-pressure situations
• Deliver a consistently exceptional customer experience while meeting service expectations

What Makes Someone Successful in This Role

Success in this role isn't measured by how much you know about travel on day one. It's measured by how well you listen, solve problems, and create positive experiences for customers.

You may be a great fit if you:

• Connect naturally with people and build rapport easily
• Are an active listener who takes the time to understand customer needs
• Lead conversations with empathy, professionalism, and confidence
• Enjoy troubleshooting and finding solutions to complex problems
• Can balance customer needs with program guidelines and available options
• Stay calm and resourceful when handling challenging situations
• Are highly organized and able to manage multiple tasks at once
• Communicate clearly and effectively, both verbally and in writing
• Are comfortable using technology and navigating multiple systems simultaneously
• Have a positive attitude, growth mindset and genuine desire to help others

Experience in customer service, hospitality, travel, contact center, or other service-focused environments is considered an asset, but we are equally interested in candidates who demonstrate strong communication skills, curiosity, and a customer first mindset.

Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We will never request a fee or payment from candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud.

How to Identify Recruitment Fraud:

• You receive a message on WhatsApp or another online messaging platform
• You are asked to provide a fee or payment (we will NEVER request payment from candidates)
• Our email communication will only ever come from a @Cloud5.com domain or @msg.paycomonline.com domain. We will never contact you through Gmail or any other free online mail service
• Cross reference the recruiter's name and contact information on LinkedIn or by contacting View email address on jobs.swagapp.com
• If you are still unsure call View phone number on jobs.swagapp.com