Long - Term Care Office Assistant

Location

Location: Niagara Falls, ON

Division

Long Term Care Homes

Important Notices & Amendments

As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also differ in the number of remote workdays. These opportunities remain subject to the alignment of operational needs, business requirements, and customer service expectations.

JOB SUMMARY

The Long Term Care Assistant is responsible for responding to all customers at the main reception area; answering incoming calls and inquiries from the general public; providing clerical support; processing accounts payable and receivables; cash management; and resident trust accounts.

QUALIFICATIONS

EDUCATION

• Completion of Grade 12
• Completion of Business or Office Administration Certificate or Diploma or related field of study
• Additional training in software courses including databases, spreadsheets, word processing

KNOWLEDGE/EXPERIENCE

• Minimum 2 years related experience in a fast-paced or similar environment where interaction with the public was significant
• Must possess experience in a Long Term Care environment
• Must possess some knowledge of working with individuals with dementia

SKILLS

• Must possess strong knowledge and experience in word processing, spreadsheets, databases, computer applications, and keyboarding skills
• Must possess strong knowledge and experience in clinical documentation system (e.g. PCC)
• Must possess strong knowledge and experience in the EFMS system
• Must possess excellent communication (verbal and written) and interpersonal skills
• Must possess excellent customer service skills
• Must possess excellent organization skills, ensuring procedural, professional, and/or organizational standards are adhered to
• Must be able to work under pressure with multiple deadlines and frequent interruptions
• Must be receptive and open to change
• Must be motivated to learn
• Must recognize and adapt to individual differences and team dynamics to produce effective working relationships

SPECIAL CONDITIONS

• May be required to travel to other offices or community locations for meetings/training as assigned
• An annual influenza vaccination is recommended
• In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.

Shift Information

Currently scheduled 14 hours per week All shift, weekend shifts (Saturdays & Sundays)

Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

We welcome all applicants! For more information about diversity, equity, and inclusion at Niagara Region, Diversity, Equity and Inclusion - Niagara Region, Ontario or email related questions to ***email_hidden***. To send input on reducing barriers in the current hiring process, please email View email address on canada.jobradars.com

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

Don’t have every qualification?

You may be hesitant to apply if you do not have every qualification listed in the posting. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds and varying levels of experience and education to apply. Our recruiters will evaluate your suitability for the role.

Please note that for unionized roles, we must follow collective agreement requirements. However, we encourage all interested candidates to submit their applications. We believe success in a role can extend beyond meeting every single requirement.

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

• Email: View email address on canada.jobradars.com
• Phone: View phone number on canada.jobradars.com or View phone number on canada.jobradars.com
• Bell Relay: View phone number on canada.jobradars.com
• In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department