Operations Enablement Program Manager

Affirm, Inc.

Lead operations enablement at affirm by connecting program management, operational readiness, and scalable servicing capabilities across teams.As a senior Operations Enablement leader, you will guide complex initiatives supporting fast, accurate, compliant servicing experiences. You will partner with Product, Engineering, Operations, Compliance, and external vendors. Your work will translate strategy, products, policies, and business requirements into measurable operational capabilities.Key Responsibilities:
Lead complex cross-functional programs aligned with servicing strategy and OKRsDevelop roadmaps, execution plans, timelines, budgets, and dependency trackingEstablish governance and executive-ready stakeholder communicationsIdentify risks and drive data-backed issue resolutionManage process and product changes through adoption and measurementRequirements:
Seven or more years in program management or product operationsExperience working across Product, Engineering, and OperationsAbility to define operational readiness strategies and execution plansData-driven approach to measurable business outcomesExperience in complex, regulated environmentsBring program leadership, operational readiness, and cross-functional execution to affirm’s high-quality servicing experiences at scale.
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